Mary Carroll
@marycarroll
Customer service professional with 8+ years in virtual support, data entry, and operational accuracy.
What I'm looking for
I’m a results-driven customer service and operations professional with 8+ years of experience supporting high-volume customers and maintaining accuracy in fast-paced environments. I’m known for resolving issues efficiently, documenting clearly, and consistently meeting performance goals.
In customer service roles, I handled inbound calls and worked through billing and service concerns, prioritizing first-call resolution while supporting customer retention. I also reviewed accounts and processed payment arrangements, keeping records accurate in CRM systems.
Beyond customer support, I strengthened my attention to detail through production work—meeting daily production quotas while maintaining quality standards and reducing defects through careful inspection. I also operated machinery and supported on-time production goals with reliability and focus.
As a site supervisor, I oversaw daily operations, documented incidents accurately, and trained new staff on procedures, compliance, and safety. I bring that same structured, responsive mindset to remote or digital work environments where quick problem-solving and clear communication matter.
Experience
Work history, roles, and key accomplishments
Production Worker
Active Dynamics
Jan 2022 - Present (4 years 5 months)
Met daily production quotas while maintaining quality and accuracy standards. Inspected products to reduce defects, supported on-time production by operating machinery, and maintained reliable performance in a fast-paced environment.
Customer Service Representative
Dialog Direct
Jan 2017 - Jan 2020 (3 years)
Handled high-volume inbound calls to resolve billing and service issues and improve customer retention through payment arrangement processing. Delivered first-call resolution, kept accurate CRM documentation, and maintained customer satisfaction standards.
Site Supervisor
Aware Security Company
Jan 2014 - Jan 2016 (2 years)
Oversaw daily site operations and documented incidents accurately to support quick responses. Trained new staff on procedures, compliance, and safety standards to ensure secure, reliable coverage.
Education
Degrees, certifications, and relevant coursework
Mary hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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