At Clintu, I moved from customer service into Back Office & Operations Support, taking on administrative and operational processes, document management, payments, and incidents.
I handled pending payments using Stripe and Postman, processed customer refunds after case validation, and managed onboarding and documentation for new cleaners. I also created a training guide to standardize onboarding for the Customer Service team.
At Clintu, I supported the Customer Service team, tracked incidents with AXA, and participated in improving internal processes by proposing changes to the management platform. Earlier, at MeQuedoUno, I handled customer queries, orders, payments, deliveries, claims, changes, and returns, coordinating with Logistics and Operations.
