tekla tsitsagi

I’m a highly responsible, motivated operations professional with 5+ years of experience in back-office management, customer support, and administrative coordination. I’m known for workflow optimization, documentation management, and cross-functional communication that keeps teams moving.

In customer-facing roles, I handled high-volume inbound and outbound calls, resolved customer inquiries, and maintained accurate interaction and technical issue logs in a CRM system. I use active listening and problem-solving to improve client satisfaction and ensure support quality under pressure.

As a Back Office & Support Manager, I supported multiple departments with administrative and technical coordination. I managed internal communications between cross-functional teams and external business partners, refined data entry processes, and evaluated operational workflows to improve efficiency and accuracy.

Recently, I expanded into logistics and dispatch through a comprehensive dispatching internship and specialized training. I assisted with coordinating logistics, route scheduling, and real-time dispatch communications while supporting delivery tracking and driver needs in a fast-paced environment.