AnaisGM User
@anaisgmuser
Gestiono operaciones de emisión de tarjetas y atención al cliente especializada.
SpainWhat I'm looking for
En Pecunia Cards EDE, SLU (Minsait Payments, Grupo Indra), gestiono operaciones de emisión, altas de clientes, tarjetas físicas, logística de envíos, facturación y atención especializada mediante MPS support y soporte telefónico.
He acompañado el proceso end-to-end de emisión de tarjetas físicas y virtuales para clientes B2B y B2C, coordinando equipos técnicos, personalizadores y proveedores logísticos. También he redactado procedimientos, elaborado informes para Top Management, optimizado stock y resuelto incidencias con Trello, JIRA y atención directa, siempre con respeto y cuidado por los detalles.
Experience
Work history, roles, and key accomplishments
Operations and Customer Service
Pecunia Cards EDE, SLU - Minsait Payments (Grupo Indra)
Jan 2024 - Present (2 years 7 months)
Provided specialized customer service via MPS support and phone, managed billing for card issuance, logistics, stock control, and customer service mailboxes.
Card Issuance Coordinator
Pecunia Cards EDE, SLU
Jan 2020 - Dec 2023 (3 years 11 months)
Managed end-to-end issuance of physical and virtual cards for B2B and B2C clients, coordinated with technical teams and logistics providers, and resolved incidents via project management platforms.
Customer Service Agent
Pecunia Cards EDE, SL
Jan 2018 - Dec 2020 (2 years 11 months)
Resolved complex incidents via email and phone, and managed issuance and validation of account statements and official certificates.
Presidency Secretary
Pecunia Cards EDE, SL
Jan 2015 - Dec 2018 (3 years 11 months)
Provided administrative support to the presidency, managed meeting rooms, corporate agendas, travel bookings, and handled official correspondence and confidential documentation.
Receptionist and Clinic Assistant
Clínica de Fisioterapia Santosol
Jan 2014 - Dec 2015 (1 year 11 months)
Managed phone calls, scheduled medical appointments, and performed administrative follow-up for patients.
Reception and Customer Service Manager
Laboratorio Dr. F. Echevarne Análisis
Jan 1990 - Dec 2011 (21 years 11 months)
Directed and coordinated the reception team in Madrid, provided direct customer service, assisted with medical tests, and supported logistics for medical examinations.
Executive Secretary and Administrator
Empresa AFRON
Jan 1987 - Dec 1990 (3 years 11 months)
Provided secretarial, administrative, and commercial support to the management.
Education
Degrees, certifications, and relevant coursework
CEOE
Course, Accounting, Finance, and Office Automation
2012 - 2012
Completed courses in Accounting, Finance, and Office Automation, and Excellence in Customer Service.
CEOE
Course, Customer Service
2012 - 2012
Completed a course in Excellence in Customer Service.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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