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Flor Mayo

@flormayo

Bilingual Operations & Back-Office Manager. Expert in cross-border logistics, ERPs (SAP, Holded, Exact), and process automation.

Spain

Message

What I'm looking for

I am seeking a remote role in Back-Office, Operations, or Executive Support where I can leverage my experience in cross-border logistics, administration, and process automation. I thrive in companies with clear async workflows, digital tools, and efficient ERP management.

Bilingual (English/Spanish) Operations & Back-Office Specialist with a Bachelor's Degree in Business Administration and a Master's Degree in Business Digitalization & AI.

Over 3 years of experience coordinating end-to-end back-office workflows, cross-border logistics, and executive administrative operations. As Back Office Manager at an international brokerage, I managed over 70 monthly export/import orders across 25 countries, handling vendor relations, trade fair logistics, and international billing using ERP systems (SAP, Holded, Exact).

Experienced in leading teams, managing daily financial operations, and implementing process automation (RPA/CRM) to optimize remote workflows. Focused on Operations, Executive Support, and Remote Project Management roles.

Experience

Work history, roles, and key accomplishments

Back Office Manager

Vinos Quixote

Aug 2024 - Mar 2026 (1 year 7 months)

Managed end-to-end back-office operations for an international wine export brokerage, including order processing, fulfillment, logistics, and trade fair coordination. Handled export documentation, invoicing, and cross-border administration between Spain and the Netherlands.

Order Processing Fulfillment Logistics Coordination Client Relations Supplier Relations Trade Show Coordination Export Documentation Regulatory Compliance Invoicing Banking Operations ERP Social Media Branding

Head of Admin & Operations

Wall Street English Valencia

Sep 2023 - Jul 2024 (10 months)

Managed financial and administrative operations, led a team of 12, and handled reception, scheduling, and English coaching. Administered ERP and CRM systems.

Finance Operations Administrative Operations Team Leadership HR Management Reception Scheduling English Coaching ERP CRM

ESL Teacher (Online & In-Center)

Englishland / Los Robles School

Mar 2019 - Sep 2022 (3 years 6 months)

Taught English to primary school students and adults, developed lesson plans and educational materials, and assessed student progress.

Teaching Lesson Planning Educational Material Development Student Assessment

Administration & Reception

Larumbe Accounting & Notarial Firm

Jan 2005 - Mar 2010 (5 years 2 months)

Managed financial and administrative tasks, coordinated reception and calendars, and supported client relations and document control.

Financial Management Administrative Management Reception Calendar Coordination Client Relations Document Control

Education

Degrees, certifications, and relevant coursework

Grupo IOE/UNADE

Certification, Digital Transformation

Grade: 10

Activities and societies: Process automation (RPA), business application of AI & Machine Learning, ERP/CRM integration, Agile change management, and Cloud fundamentals.

Completed a certification in Digital Transformation for SMEs.

American University of Europe (UNADE)

Master's Degree, Business Digitalization & AI

Completed a Master's degree in Business Digitalization & AI with coursework in machine learning, RPA, process automation, ERP/CRM systems, Agile change management, and cloud fundamentals.

Accenture

Certification, Remote Work & Online Collaboration

Grade: 10

Activities and societies: Async communication, cloud collaboration tools (Trello, Slack), and remote workflow management.

Completed a certification in Remote Work & Online Collaboration.

Accenture

Certification, Digital Entrepreneurship

Grade: 10

Activities and societies: SME digital workflows, business process digitization, and tech-driven operational strategies.

Completed a certification in Digital Entrepreneurship.

Método Formación

Certification, Business Management

Grade: 10

Activities and societies: Business administration, process optimization, team management, financial planning, and operational workflows.

Completed a certification in Business Management.

Fundación Canaria ICSE

Certification, E-Learning

Grade: 10

Activities and societies: Instructional design, LMS management, digital learning platforms, educational content creation, and online training coordination.

Completed a certification as an E-Learning Expert.

UADE

Bachelor's Degree, Business Administration

2015 - 2018

Grade: 9,60

Activities and societies: Financial management, operations & process optimization, international business strategy, accounting, and supply chain fundamentals.

Earned a Bachelor's degree in Business Administration from UADE.