Open to opportunities

ASMAA MADDAH

@asmaamaddah

I optimize commercial operations, quality validation, customer experience, and data workflows across regulated international environments.

Spain

Message

What I'm looking for

I'm looking for remote-friendly or relocation-ready opportunities where I can improve commercial operations, data quality, customer experience, and regulated workflows using enterprise systems and analytical skills.

I've led quality validation, back-office auditing, supply-chain coordination, and customer-data integrity for Onepilot's Polène project, using SAP, Shopify Admin, Zendesk, DHL+, and corporate collaboration tools.

Across United Call Centers' BAT project, The Missing Sock, and TWG-Holidu, I've managed commercial accounts, audited Stripe payment flows, resolved financial discrepancies, built operational dashboards, and documented SOPs that standardize internal workflows. I work comfortably in high-volume, regulated environments where service quality, accurate records, and incident escalation matter.

I've also supported AI model training through large-scale data collection, labeling, validation, NLP, transcription, and linguistic evaluation. My technical background includes SQL, JavaScript, TypeScript, React, Node.js, and HTML/CSS, alongside native English, Spanish, Arabic, and Valencian/Catalan.

Experience

Work history, roles, and key accomplishments

Current

Quality Validation & Back-Office Operations Specialist

Current

Onepilot

Apr 2026 - Present (4 months)

Led quality validation and back-office process auditing, ensuring customer data integrity and operational excellence. Managed end-to-end supply chain processes and order fulfillment using SAP and Shopify Admin, and optimized workflows in Zendesk to reduce resolution times.

SAP Shopify Admin Zendesk Dropbox Google Workspace Quality Assurance Process Auditing Supply Chain Management Order Fulfilment

AI Data Annotator & Analytics Specialist

Appen

Oct 2022 - Nov 2025 (3 years 1 month)

Led large-scale data collection, structural labeling, and validation for training and optimizing AI models. Contributed to NLP and machine learning projects, executing semantic classification, transcription, and linguistic evaluation tasks.

Data Annotation NLP Machine Learning Transcription Linguistic Evaluation

Data Management & Project Coordinator

The Missing Sock

Jul 2025 - Sep 2025 (2 months)

Automated data control structures using Excel and Google Spreadsheets, and audited Stripe payment gateways to mitigate financial friction. Configured operational dashboards on Monday.com and designed Standard Operating Procedures to standardize workflows.

Excel Google Sheets Stripe Monday.Com SOP Development Data Management Project Coordination Financial Auditing

Customer Experience & Product Quality Specialist

United Call Centers

May 2025 - Jul 2025 (2 months)

Managed quality validation and health incident escalation protocols for consumer reports in the nicotine products sector, ensuring rigorous logging under safety regulations. Oversaw high-volume commercial account administration and financial discrepancy resolution for three UK market brands.

Quality Assurance Incident Management Regulatory Compliance Account Management Customer Experience SLA Management

Account Manager & Operations Specialist

TWG - Holidu

Sep 2021 - Jul 2024 (2 years 10 months)

Managed a portfolio of vacation rental accounts, executing listing optimization strategies to maximize commercial performance. Supervised omnichannel communication and audited commercial interaction logs to support operational performance control.

Account Management Listing Optimization Audit Performance Monitoring