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Maite Garcia

@maitegarcia

Product operations manager at Onfido who led operational initiatives and managed product rollouts, training, and testing.

Spain

Message

At Onfido, I led operational initiatives to address ongoing strategic operations challenges and collaborated with cross-functional teams to improve workflows.

I managed product rollouts, user training, testing, and internal communications, and supported operations during product introduction and launch. I also contributed to client success projects and market research.

Earlier at Onfido, I supported internal and external customers, resolved technical issues, and used customer feedback to improve service. At Deliveroo, I organized driver recruitment and hiring processes.

Experience

Work history, roles, and key accomplishments

HR and Administrative Assistant

Verin Community of Municipalities

May 2022 - Jul 2022 (2 months)

Answered multi-line phone system, routed calls, and greeted visitors. Executed record filing system and scheduled office meetings and client appointments.

telephone etiquette Records Filing Scheduling Spreadsheets Databases Administrative Support

Administrative Assistant

Nuestra Señora de los Remedios Funeral Services

Oct 2020 - Dec 2020 (2 months)

Executed record filing system and processed invoices using QuickBooks. Managed procedures with insurance companies and public entities.

Quickbooks Records Filing Invoice Processing Vendor Management Insurance Processes

Product Operations Manager

Onfido

Jan 2019 - May 2020 (1 year 4 months)

Collaborated with cross-functional teams to improve operational workflow and led operational initiatives. Managed product rollouts and trained new employees.

Operations Management Cross Functional Collaboration Quality Control Product Rollout Training Market Analysis

Customer Service Representative

Onfido

May 2017 - Jan 2019 (1 year 8 months)

Maintained customer satisfaction with forward-thinking strategies and answered customer calls promptly. Provided primary customer support and collected feedback.

Customer Service telephone etiquette Troubleshooting Feedback Collection Product Knowledge

Driving Hiring Associate

Deliveroo

Nov 2016 - Apr 2017 (5 months)

Organized and developed recruitment and hiring processes for drivers. Managed administration and personnel control through software and maintained candidate database.

Recruitment Hiring Database Management Interviewing HR Administration

Customer Service Representative

Pokerstars-BGO

Jun 2012 - Nov 2016 (4 years 5 months)

Organized, controlled, and developed international customer service operations via online and telephone. Managed commercial operations and marketing activities.

Customer Service International Operations Invoicing Currency Management Reporting Training Coaching