Seeking a remote operations or B2B support role where I can apply my FinTech expertise, autonomous problem-solving, and process optimization skills in a dynamic environment that values precision, quality, and workflow efficiency.
Looking for a job
ariel zazzali
@arielzazzali
Operations specialist with FinTech & Banking background, expert in B2B client communication, document verification and incident resolution.
SpainWhat I'm looking for
Operations Specialist with FinTech experience at Stripe, specializing in B2B client communication, compliance dispute resolution and autonomous grey-area judgment.
Proven track record of eliminating operational friction through process improvement and standardization—rather than as a formal title, but as a core mindset. Key achievements include designing communication templates to eliminate cognitive drift and reduce AHT by 25%, executing root-cause analysis on complex compliance cases (such as specialized pharmacy onboarding), and maintaining a 98%+ quality assurance (QA) score through rigorous, detail-oriented validation.
Driven by a passion for process optimization, bureaucracy reduction, and standardization as forms of creative problem-solving, I thrive in remote environments where ownership, precision, and proactive workflow design drive business impact.
Experience
Work history, roles, and key accomplishments
Managed 28+ complex merchant accounts daily through structured onboarding and review cycles, ensuring 98%+ quality consistency. Identified systemic issues affecting 300+ merchant accounts and led cross-functional sessions to refine onboarding workflows.
Merchant OnboardingVerificationDocumentation ReviewRoot Cause AnalysisProcess OptimizationTraining
Cross Functional Collaboration
SQLBA
Operations
Banco Nacion Argentina
Oct 2017 - Jan 2022 (4 years 3 months)
Designed conversational workflows for customer-facing agent chat in commercial lending, embedding controls to reduce operational error. Authored and maintained internal knowledge base standardizing complex financial terminology.
AD
Co-founder
AdVerita
Jun 2016 - Aug 2018 (2 years 2 months)
Co-designed early-stage platform digitizing commercial operations; identified structural constraints and scalability risks in traditionally offline markets.
Coordinated operational clarification and exception handling within regulated employee equity compensation programs; maintained workflow continuity and compliance traceability.
IV
Marketing Campaign Auditor
I. Visual
Aug 2008 - Nov 2012 (4 years 3 months)
Reduced enterprise marketing audit cycle from 9 hours to 6 hours by optimizing field logistics for multinational clients; identified operational risk during campaign execution.
IB
Executed service activation and termination contracts under standardized procedures, maintaining full traceability and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Nacional
Digital Marketing & Digital Ecosystems, Digital Marketing
2015 - 2016
Completed coursework in Digital Marketing and Digital Ecosystems.
PC
Panamericana School of Design & Communication
Technical Degree, Audiovisual Production
1996 - 1999
Technical Degree in Audiovisual Production with a focus on Cinematographic Production.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
25k-40k EUR
Social media
Job categories
Skills
Risk OperationsMerchant Onboarding
Business Verification
Documentation ReviewLicense VerificationCompliance Verification
Quality AssuranceRoot Cause AnalysisProcess OptimizationWorkflow OptimizationAccount SetupCommercial Agreement Onboarding
Regulatory RequirementsTraining DesignKnowledge Base DevelopmentInterested in hiring ariel?
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