Natalia Lage
@natalialage
I improve operations, customer support, and workflows across complex environments.
SpainWhat I'm looking for
I've managed operations, customer support, and process improvement for more than 10 years across international, academic, and remote environments.
In my freelance customer and technical support work, I investigate root causes, prioritize requests by urgency and impact, and streamline support information flows. At IE Business School, I coordinated academic program delivery and provided Blackboard LMS support and faculty training.
Previously, I directed international operations at C. Steinweg Group and managed business operations at Rukaza SpA, improving workflows, resolving escalations, and leading onboarding and training initiatives.
Experience
Work history, roles, and key accomplishments
Customer & Technical Support Specialist
Freelance
Dec 2023 - Present (2 years 9 months)
Independently manage multiple customer and technical requests, prioritizing issues based on urgency and impact. Investigate underlying causes and streamline support processes to enhance efficiency.
Program Operations Assistant
IE Business School
Nov 2021 - Dec 2022 (1 year 1 month)
Coordinated day-to-day academic program operations, including scheduling, communications, and logistics. Served as primary liaison between faculty, mentors, and internal teams, and provided Blackboard LMS support.
Office Manager
Rukaza SpA
Jan 2018 - May 2020 (2 years 4 months)
Oversaw daily business operations across administrative, customer service, scheduling, billing, and reporting functions. Led customer service initiatives and managed recruitment, onboarding, and staff training.
Operations Manager
C. Steinweg Group
Jun 2009 - Oct 2017 (8 years 4 months)
Directed comprehensive international operations involving intricate workflows and diverse stakeholders. Implemented workflow enhancements, investigated operational incidents, and coordinated corrective actions.
Coordinated demand planning and international shipments across Latin America, collaborating with supply chain stakeholders. Supported forecasting and inventory management processes.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Católica de Chile
Diploma, Business Administration
2014 - 2015
Diploma in Business Administration from Pontificia Universidad Católica de Chile, Santiago de Chile, Chile, from 2014 to 2015.
Universidad de la República
Bachelor, International Relations and Affairs
2005 - 2009
Bachelor's degree in International Relations and Affairs from Universidad de la República, Montevideo, Uruguay, from 2005 to 2009.
LinkedIn Learning
Agile Instructional Design, Instructional Design
Completed Agile Instructional Design certification through LinkedIn Learning.
LinkedIn Learning
Instructional Design Essentials: Models of ID, Instructional Design
Completed Instructional Design Essentials: Models of ID certification through LinkedIn Learning.
LinkedIn Learning
Agile Methodologies, Agile Methodologies
Completed Agile Methodologies certification through LinkedIn Learning.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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