At Verisure, I advised customers interested in improving their service and handled customer loyalty and post-sale processes. I also analyzed sales and performance data using pivot tables and Power BI.
I designed an automated bot solution to structure and simplify customer service, and coordinated with other areas to resolve requests and improve processes.
At Agronomía Inteligente, I coordinated service, workshop, and customer support teams and planned operational and installation schedules. I also structured commercial and post-sale support channels.
At Bidcom S.R.L and CAT Technologies Customer Experiences S.A, I supported omnichannel customers, handled technical support and retention, and helped train new advisors. I also co-created Pasados de Hechos Reales, a content project focused on formats, process organization, metrics analysis, and continuous improvement.
