Igor Alexey Abad García
@igoralexeyabadgarca
I translate cloud and SaaS solutions into clear customer value.
United StatesWhat I'm looking for
I translate complex software, cloud, and cybersecurity capabilities into practical business value for customers. I bring hands-on experience implementing CRM, web, and cloud-based management platforms from requirements gathering through configuration, user training, and launch support.
At Organización Religiosa, I served as the technical point of contact for website, CRM, and web-server implementations, led an end-to-end CRM rollout, and provided Level 1/2 support. I also built and maintained web and application servers while monitoring service reliability.
Across Canvia, Grupo Bantek, Platanitos, Wisecontact, GMD, and DATACONT, I’ve supported users, monitored infrastructure, developed KPI dashboards and ticketing systems, and worked with Windows, Linux, SAP, VNC, and TeamViewer. I work bilingually in English and Spanish and connect sales, product, technical teams, and customers around secure SaaS solutions.
Experience
Work history, roles, and key accomplishments
Administrador de Sistemas
Canvia
Dec 2021 - Present (4 years 10 months)
Managed system administration and technical support, ensuring platform reliability and security.
Analista de TI
Grupo Bantek
Oct 2020 - Jan 2022 (1 year 3 months)
Provided IT analysis and support, focusing on system implementation and maintenance.
Especialista en Seguridad
Independiente
May 2019 - Jan 2022 (2 years 8 months)
Provided independent security expertise, focusing on cybersecurity and data protection.
Analista de Soporte TI
Platanitos
Aug 2019 - Dec 2020 (1 year 4 months)
Provided technical support and system analysis for business operations.
Gerente de TI
Organización Religiosa
Dec 2014 - May 2019 (4 years 5 months)
Led IT operations, implementing web, CRM, and server solutions while providing technical support and monitoring.
Supervisor de Contact Center
Wisecontact
Oct 2015 - Sep 2017 (1 year 11 months)
Supervised contact center operations, provided technical support, and developed KPI dashboards and reports.
Encargado de Cómputo
SISOL
Dec 2014 - Jan 2015 (1 month)
Managed computing operations, generated database reports, and provided technical support.
Analista de Mesa de Ayuda (MDA)
GMD
Aug 2010 - Sep 2013 (3 years 1 month)
Provided help desk support, performed ITIL-based process analysis, and implemented services at remote sites.
Técnico de Soporte
DATACONT S.A.C.
Aug 2008 - Aug 2010 (2 years)
Provided technical support, configured networked equipment and servers, and assisted customers remotely.
Education
Degrees, certifications, and relevant coursework
Universidad César Vallejo
Título Profesional en Ingeniería de Sistemas e Informática, Ingeniería de Sistemas
2022 - 2022
Professional title in Systems Engineering and Informatics from Universidad César Vallejo, completed between May and September 2022.
Universidad César Vallejo
Bachillerato en Ingeniería de Sistemas, Ingeniería de Sistemas
2014 - 2018
Bachelor's degree in Systems Engineering from Universidad César Vallejo, completed between January 2014 and November 2018.
Universidad Privada Peruano Alemana
Especialización en Ciberseguridad, Cybersecurity
Specialization in Cybersecurity from Universidad Privada Peruano Alemana.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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