Looking for a job

Juan Esteban Fernandez Perdomo

@juanestebanfernandez

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Customer support and operations professional with experience in banking, logistics, and client coordination.

Colombia

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What I'm looking for

I’m looking for a role where I can lead technical sales and commercial operations, grow B2B accounts through strong negotiation and customer service, and use SIIGO reporting and inventory discipline to deliver measurable results.

I have experience in customer service, banking operations, and client coordination. I have supported customers, managed operational processes, and worked with internal teams to ensure smooth communication and service.

I am interested in remote roles related to customer support, onboarding, operations, and client services. I am organized, proactive, and focused on problem-solving and customer experience.

Currently, I am improving my English skills and growing my experience in international remote environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Sales Executive

Current

Moviles4GetB

Mar 2020 - Present (6 years 3 months)

Prepared and analyzed sales reports in SIIGO to ensure accurate registration, monitoring, and control of commercial information. Managed B2B client relationships and supported mobile service contracting for end consumers.

Sales Reporting SIIGO Customer Advisory Commercial Relationship Management Mobile Service Contracting Client Acquisition Compliance Monitoring

Legal Representative

Suministros Company S.A.S.

Apr 2019 - Jan 2020 (9 months)

Contributed to establishing the company from the ground up, supporting business planning and operational launch. Managed expenses, payments, and investments, and maintained supplier relationships through negotiations to secure favorable conditions.

Business Planning Operational Launch Supplier Management

Commercial Advisor

Banco AV Villas

Sep 2016 - Jul 2019 (2 years 10 months)

Responsible for customer acquisition, advisory, and retention by providing objective and personalized financial guidance. Promoted financial products according to customer profiles, consistently met commercial goals and budget targets, and generated business opportunities through follow-up and referrals.

Customer Acquisition Financial Products Advisory Relationship Management Generating Referrals

Store Manager & Advisor

Quimexindustria Less S.A.S.

Apr 2015 - Jul 2016 (1 year 3 months)

Managed the commercial operation of the retail store, ensuring compliance with established sales goals and company guidelines. Supervised daily store operations, coordinated delivery logistics, and oversaw inventory control for devices and SIM cards.

Retail Operations Management Inventory Management Logistics Customer Service Compliance Budget Compliance