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Karichen Ansari Masud

@karichenansarimasud

Virtual Customer Service Representative at Amazon Development Centre, helping North American customers resolve enquiries by phone and chat.

South Africa

Message

At Amazon Development Centre, I respond to customer enquiries by telephone and chat, clarify issues, and explain suitable solutions. I also help customers with payment-method questions and website navigation.

Across office administration roles at Trentyre Pty Ltd / Goodyear, Pioneerfoods, Stor-Age and Nelson Mandela Bay Municipality, I handled sales orders, payroll and vehicle-maintenance records, and training coordination. My work included processing SAP purchasing records, supporting customer sales, and arranging course administration.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Service Representative

Current

Amazon Development Centre

Jan 2022 - Present (4 years 9 months)

Responds to customer enquiries by telephone and chat, clarifying issues and explaining solutions. Guides customers through payment-method questions and website navigation, and provides product-related information.

Customer Service Phone Communication Live Chat Problem Solving Site Navigation Support Tools

Office Administrator

Trentyre Pty Ltd / Goodyear

Mar 2018 - Oct 2022 (4 years 7 months)

Prepared quotations and sales orders, processed invoices and credit notes, and handled cash, card and account sales. Captured wages in CRS HR Solutions, assigned breakdown work, and maintained records using GRIPS and SAP.

Sales Orders Invoicing Credit Notes Cash Handling CRS HR Solutions Grip SAP Stock Count Petty Cash Reconciliation Filing Email Management SRM

General Clerk: Vehicle Maintenance

Pioneerfoods

Feb 2015 - Mar 2017 (2 years 1 month)

Created SAP purchase orders for truck parts and processed goods received. Captured fuel information, conducted stock counts, updated timesheets, and maintained administrative records.

SAP Purchase Order Goods Receipt Fuel Reconciliation Stock Count Timesheets Minute Taking Filing Data Entry

Assistant Store Manager

Stor-Age

Mar 2012 - Jan 2015 (2 years 10 months)

Established rapport with customers and completed storage rental sales. Administered customer accounts, followed up on late payments, and supported recruitment and training of new staff.

Sales Customer Relationship Management Account Administration Recruitment support Training Stock Count Auction Management Filing Marketing Administration

Administration Clerk: Skills Development

Nelson Mandela Bay Municipality

Apr 2004 - Aug 2009 (5 years 4 months)

Prepared course timetables and coordinated administrative arrangements for training. Answered telephone enquiries, prepared training rooms, and maintained accurate attendee records.

training coordination Timetabling Phone Communication Minute Taking Records Management Petty Cash Reconciliation Filing Customer Service