ASAnnette Van Der Schyff
@annettevanderschyff
I am an experienced customer support and administrative professional delivering accurate data capture and efficient remote operations.
South AfricaWhat I'm looking for
I am a detail-oriented customer support and administrative professional with over 10 years of experience delivering high-volume frontline service and remote administrative support. I specialize in customer relationship management, data capture, billing, and technician dispatch coordination.
At Raptor Vehicle Tracking I handled service, billing and technical queries, activated and tested tracking devices, coordinated emergency recoveries, and managed invoicing using Pastel Partner and Sage Netcash; I also trained new staff and compiled performance reports for management. Earlier roles included e-commerce order processing, inventory and supplier coordination, and sales support where I maintained CRM accuracy and improved data integrity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Raptor Vehicle Tracking
Aug 2011 - Present (14 years)
Provided frontline support for vehicle-tracking customers, resolving service, billing, and technical queries; scheduled technicians, tested devices, processed invoicing via Pastel and Sage, monitored alerts and coordinated stolen vehicle recoveries while training staff and producing performance reports.
Virtual Assistant / Data Entry Clerk
Sunglass Connexion Pty Ltd
Jan 2009 - May 2011 (2 years 4 months)
Managed e-commerce customer communications, inventory and order fulfillment; created invoices and quotations, maintained CRM data integrity, tracked payments, and generated sales and inventory reports while supporting executive administrative tasks.
Administrative Assistant / Sales Coordinator
Korean Motor Spares
Jan 2007 - Dec 2008 (1 year 11 months)
Acted as first point of contact and supported sales operations by managing inventory, processing billing, handling supplier communications, and conducting telesales to drive orders.
Education
Degrees, certifications, and relevant coursework
Hoërskool Edenvale
High School Diploma, Secondary Education
Completed High School Diploma at Hoërskool Edenvale in 2006.
Hermes Academy
Certificate in Speed Typing, Speed Typing
Completed a Speed Typing certificate from Hermes Academy in 2006.
Blackford Center
Course, Creative Writing
2020 -
Completed a Creative Writing course at Blackford Center in 2020.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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