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EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
AAIT Support Specialist with expertise in digital tools and technical troubleshooting.
Experience
IT Support
Innova Lab
Jan 2022 - Nov 2024 (2 years 10 months)
IT Support & Digital Tools Specialist
Freelance
Sep 2021 - Nov 2024 (3 years 2 months)
MRCustomer-focused Technical Support Specialist with 10+ years of experience.
Experience
Support Escalation Engineer
PubNub
Sep 2022 - Jul 2025 (2 years 10 months)
Support Engineer III
Platform Science
Mar 2019 - Mar 2021 (2 years)
IT Support Engineer
Qualcomm
Aug 2007 - Apr 2018 (10 years 8 months)
HSEntry-level technical support professional skilled in troubleshooting.
Experience
Cybersecurity Training CEH
EC-Council
Intern
Shivashanker Motors
Intern
Mango Hyundai
IT Support Specialist with 8+ years of experience.
Experience
Application Support Analyst
Koch Companies
Jan 2024 - Present (1 year 10 months)
Advanced IT Support Specialist
Mechademia
Jan 2013 - Present (12 years 10 months)
Canvasser
Our Streets MPLS
SRTech-savvy BCA graduate skilled in networking, SQL basics, and AI tools.
Experience
Bachelor of Computer Applications
KKC College
Jan 2022 - Jan 2025 (3 years)
Experienced mechanical design engineer specializing in automotive tooling and CAD.
Experience
WGDesign Admin
Webasto Group
Nov 2020 - Present (5 years)
WGR&D Development Engineer
Webasto Group
Nov 2018 - Nov 2020 (2 years)
Mechanical Design Engineer
Joyson Safety Systems
May 2017 - Oct 2018 (1 year 5 months)
I am an experienced Technical Support Engineer specializing in SaaS and bilingual support.
Experience
SATechnical Support Engineer
Salesforce
Apr 2018 - Jan 2025 (6 years 9 months)
Data Technician & Executive Secretary
Hillsboro School District 1J
Jul 2013 - Apr 2018 (4 years 9 months)
HR Receptionist & Educational Assistant
Hillsboro School District 1J
TRI'm eager to learn, with experience in data entry, client support analyst, and Microsoft Office.
Experience
COClient Support Analyst
Concentrix
Dec 2023 - Present (1 year 11 months)
Results-driven Support Professional
Experience
Technical Support & Implementation Analyst
QuickFee
Sep 2022 - Present (3 years 2 months)
Onboarding & Migration Specialist
DaySmart
Jun 2022 - Sep 2022 (3 months)
Manager, Customer Support
Workday
May 2022 - Jun 2022 (1 month)
Experienced IT Support Officer
Experience
IT Support Officer
PremierHub Innovation Center
Jun 2022 - Present (3 years 5 months)
IT Support Officer (B2B)
NZPro (Superspin)
Feb 2022 - Jun 2022 (4 months)
IT Support Officer
HCI Healthcare
Jan 2021 - Feb 2022 (1 year 1 month)
TSCustomer-focused Software Support Engineer specializing in POS deployments and technical enablement.
Experience
Software Support Engineer
Gosoft Co. Ltd
Jan 2024 - Present (1 year 10 months)
Community Management Associate
Garena Co. Ltd
Sep 2021 - Dec 2021 (3 months)
CFExperienced software support engineer with a strong technical background.
Experience
Software Support Engineer
Pharos Systems
Nov 2009 - Jan 2015 (5 years 2 months)
Desktop Support Technician 2
Paychex Inc.
Jan 2007 - Nov 2009 (2 years 10 months)
Desktop Support Technician 1
Paychex Inc.
Jan 2007 - Nov 2009 (2 years 10 months)
SARemote administrator and social media manager delivering efficient support and engaging digital content.
Experience
Social Media Manager
Self-Initiated
Jan 2025 - Present (10 months)
Remote Administrator
Self-Initiated
Jan 2024 - Present (1 year 10 months)
Resourceful IT Support Specialist with a focus on cybersecurity.
Experience
IT Support Specialist
Freelance
Feb 2020 - Feb 2025 (5 years)
Technology Assistant
Planika Sp. z o.o.
Feb 2024 - Sep 2024 (7 months)
Technical Clerk
PPPM Pomet
Nov 2021 - Feb 2023 (1 year 3 months)
XJResults-driven technical support professional with a passion for optimization.
Experience
Customer Support Associate
Momentive Software
Jun 2024 - Present (1 year 5 months)
Senior Customer Support Specialist
Go3Technology
Jan 2024 - Jun 2024 (5 months)
Customer Support Specialist
Go3Technology
CP
United States78k-125k USD
Results-driven software support analyst specializing in forms processing and SaaS customer solutions.
Experience
TISoftware Support Analyst
Tyler Technologies, Inc.
Mar 2019 - May 2025 (6 years 2 months)
TI
MADetail-oriented QA Engineer with a passion for continuous learning.
Experience
SLSoftware QA Engineer
SleekFlow Technologies Ltd.
Aug 2024 - Present (1 year 3 months)
SLCustomer Support Associate
SleekFlow Technologies Ltd.
Jul 2023 - Aug 2024 (1 year 1 month)
Customer-focused WFM specialist and support engineer driving operational efficiency and service excellence.
Experience
WFM Specialist
TecKnowledge
Dec 2023 - Present (1 year 11 months)
Microsoft Azure Support Engineer
TecKnowledge
Jul 2021 - Dec 2023 (2 years 5 months)
JNCustomer Service Representative
Results-oriented IT Support Consultant with strong problem-solving skills.
Experience
Level 3 ERP Support Engineer
APi Group
Jun 2024 - Jun 2024 (0 months)
ERP Training Analyst
APi Group
Oct 2023 - Jun 2024 (8 months)
IT Support Consultant
Impact Group
Jan 2023 - Jun 2024 (1 year 5 months)
Customer Support Supervisor
NetHere Inc.
Jan 2000 - Aug 2007 (7 years 7 months)
Technical Troubleshooting Practice
Freelance/Home Lab
Jan 2023 - Jan 2024 (1 year)
Senior IT Support Specialist
University of St. Thomas
Dec 2019 - Dec 2021 (2 years)
Lead Help Desk Specialist
Minneapolis College of Art & Design
May 2013 - Dec 2019 (6 years 7 months)
Senior Design Engineer
VDL Steelweld
Feb 2013 - Apr 2017 (4 years 2 months)
Senior Design Engineer
Emil Bucher GmbH & Co
Sep 2011 - Jan 2013 (1 year 4 months)
Sep 2012 - Jul 2013 (10 months)
Technical Support & Content Reviewer
Net2Source
Jan 2011 - Jan 2012 (1 year)
Customer Support Expert
24[7].ai PH
Mar 2019 - Jul 2021 (2 years 4 months)
Senior Manager, Technical Support
CareerBuilder
Aug 2016 - May 2022 (5 years 9 months)
Manager, Customer Support & Services
Sage Software
Aug 2015 - Aug 2016 (1 year)
Customer Support Specialist
Self-Initiated
Jan 2024 - Present (1 year 10 months)
Sep 2023 - Jan 2024 (4 months)
Benefits Coordinator/IT Support
ABI FI Corp
Mar 2023 - Aug 2023 (5 months)
Senior Software Support Specialist
Tyler Technologies, Inc.
Jan 2016 - Feb 2019 (3 years 1 month)
IICustomer Support Consultant
Idexx Laboratories, Inc.
Mar 2014 - Jan 2016 (1 year 10 months)
Jumia Nigeria
Oct 2020 - Oct 2020 (0 months)
ERP System Support Specialist
APi Group
Jan 2023 - Oct 2023 (9 months)
ERP & Application Support
AgReliant Genetics, LLC
Nov 2013 - Jan 2023 (9 years 2 months)
