Open to opportunities

kara magoni

@karamagoni

Message

Experienced Vice President with a strong background in customer relations.

United States

Message

What I'm looking for

I am looking for a role that values leadership and customer engagement, with opportunities for growth.

I am a dedicated professional with extensive experience in customer relations and management. As the Vice President of Fire Pro, I have successfully managed daily operations, overseeing a team of 12 employees and serving over 3,000 customers. My role involves handling an average of 50 customer service calls daily, ensuring high levels of customer satisfaction, and effectively resolving issues while adhering to company policies.

Throughout my career, I have demonstrated exceptional leadership and communication skills, which have been pivotal in building long-term relationships with customers and colleagues alike. My previous experience as a Sales Representative for Jones & Vining allowed me to expand my business acumen, where I successfully represented the company in the shoe construction industry, working with major brands like Nike and Reebok. I take pride in my ability to lead by example and motivate my team to achieve excellence.

Experience

Work history, roles, and key accomplishments

Current

Vice President

Current

Fire Pro ~ Fire Protection Services, Inc.

Jan 2001 - Present (24 years 5 months)

Managed all daily operations of a fire protection business, overseeing 12 employees and 3000 customers. Handled customer service calls, quoting, scheduling, invoicing, banking, and billing. Recommended and helped customers select equipment based on their needs and National Fire Protection Association codes.

Customer Service Operations Management Team Leadership Invoicing Scheduling Sales Account Management Conflict Resolution Training Billing

Sales Representative

Jones & Vining Inc.

Jan 1998 - Dec 2000 (2 years 11 months)

Represented the company as a salesperson in the shoe construction industry, focusing on "lasts" for athletic shoe companies. Expanded business by selling various shoe components like rubber outsoles, foam insoles, leather, and shoelaces to major brands. Managed all sales representative duties, led executive meetings, and trained other sales representatives.

Sales Account Management Business Development Product Knowledge Negotiation Training Market Research International Sales Presentation Skills

Customer Service Manager, Account Executive, Team Leader West Coast

Hyde Athletic Industries ~ Saucony Running Shoes

Jan 1991 - Dec 1998 (7 years 11 months)

Started as a sales representative and quickly advanced to store manager, then Head Tech Rep, traveling to train retail employees on products. Was the first Regional Team Leader and played a significant role in hiring other regional tech rep teams. Developed strong customer service and management skills.