Chelsae Hatfield
@chelsaehatfield
Dedicated leader with 18 years in customer service and retail.
United StatesWhat I'm looking for
With over 18 years of experience in customer service and retail operations, I have honed my skills in leadership, training, and business growth. My journey began at JCPenney, where I rose through the ranks from Operations Associate to General Manager, demonstrating my commitment to excellence and customer satisfaction.
Throughout my career, I have successfully led teams, improved operational metrics, and fostered strong relationships with both customers and associates. My ability to troubleshoot technology issues and manage inventory effectively has been key to driving business success. I am now eager to leverage my extensive experience in a new career opportunity that allows me to continue making a positive impact.
Experience
Work history, roles, and key accomplishments
General Manager
JCPenney
Aug 2021 - Oct 2023 (2 years 2 months)
Led a team to provide exceptional customer service, overseeing hiring, training, and task delegation. Managed customer relations and resolved conflicts while ensuring efficient store operations and technology troubleshooting.
Human Resources Supervisor
JCPenney
Jan 2019 - Aug 2021 (2 years 7 months)
Served as interim General Manager, driving improvements in profit and inventory metrics. Managed HR functions including hiring, training, and scheduling while enhancing customer loyalty and associate engagement.
Merchandising Assistant Supervisor
JCPenney
Mar 2016 - Jan 2019 (2 years 10 months)
Promoted to assist in merchandising operations, collaborating with teams to optimize inventory management and customer loyalty initiatives while ensuring effective space planning.
Operations Associate
JCPenney
Oct 2014 - Mar 2016 (1 year 5 months)
Executed operational tasks efficiently, leading the shoe department and managing RFID, pricing, and freight responsibilities to maintain store standards.
Student Salon Stylist
Empire Beauty
Jun 2012 - Mar 2013 (9 months)
Developed client relationships through exceptional service and product knowledge, earning accolades for client service scores and product sales.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Maine at Augusta
Associate Degree, Business Administration
2019 - 2021
Studied Business Administration and Management, focusing on the principles of business operations and management strategies.
ESEmpire Beauty School
Cosmetology License, Cosmetology
2012 - 2013
Completed a Cosmetology program, gaining hands-on experience in hair styling, cutting, and coloring techniques.
UFUniversity of Maine at Farmington
Associate Degree, General Studies
2010 - 2012
Pursued General Studies, exploring a broad range of subjects to build a foundational knowledge base.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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