Chelsae Hatfield

Led a team to provide exceptional customer service, overseeing hiring, training, and task delegation. Managed customer relations and resolved conflicts while ensuring efficient store operations and technology troubleshooting.

Served as interim General Manager, driving improvements in profit and inventory metrics. Managed HR functions including hiring, training, and scheduling while enhancing customer loyalty and associate engagement.

Promoted to assist in merchandising operations, collaborating with teams to optimize inventory management and customer loyalty initiatives while ensuring effective space planning.

Executed operational tasks efficiently, leading the shoe department and managing RFID, pricing, and freight responsibilities to maintain store standards.

Developed client relationships through exceptional service and product knowledge, earning accolades for client service scores and product sales.

Studied Business Administration and Management, focusing on the principles of business operations and management strategies.

Completed a Cosmetology program, gaining hands-on experience in hair styling, cutting, and coloring techniques.

Pursued General Studies, exploring a broad range of subjects to build a foundational knowledge base.