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Sumere Mcleroy

@sumeremcleroy

I am a Customer Relations Manager driving satisfaction with data-informed, tech-enabled service.

United States
Message

What I'm looking for

I seek a leadership role where I can improve customer experience using CRM, AI and automation, lead cross-functional teams, drive retention and revenue, and implement data-driven service strategies in a collaborative, improvement-focused culture.

I am a Customer Relations Manager with more than 25 years in customer service and 6+ years of leadership, driving satisfaction through data-informed strategies and technology-enabled solutions. I cultivate strong client relationships, streamline operations using CRM, AI and automation platforms, and resolve complex escalations with professionalism.

I have led regional teams and managed high-stakes cases while promoting upselling and cross-selling to improve retention and revenue. I combine a continuous-improvement mindset, collaborative leadership, and emotional intelligence to design and deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

PE
Current

Firefighter

Patriot General Engineering

Jun 2024 - Present (1 year 3 months)

Coordinated design and implementation of site-specific fire suppression protocols and safety audits, ensuring regulatory compliance and reducing fire-related incidents. Facilitated stakeholder communication to support rapid emergency response and maintain safety standards.

Education

Degrees, certifications, and relevant coursework

Udemy logoUD

Udemy

Certificate, Digital Marketing

Completed "The Complete Digital Marketing Guide" certificate on Udemy in January 2024.

OA

Open International Academy

Certificate, TESOL / TEFL

Completed TEFL and TESOL certification through Open International Academy in August 2020.

MS

Montgomery Adult School

High School Diploma, High School

High School Diploma conferred by Montgomery Adult School in June 2000.

Tech stack

Software and tools used professionally

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Sumere Mcleroy - Firefighter - Patriot General Engineering | Himalayas