Open to opportunities

Sumere Mcleroy

@sumeremcleroy

Message

I am a Customer Relations Manager driving satisfaction with data-informed, tech-enabled service.

United States

Message

What I'm looking for

I seek a leadership role where I can improve customer experience using CRM, AI and automation, lead cross-functional teams, drive retention and revenue, and implement data-driven service strategies in a collaborative, improvement-focused culture.

I am a Customer Relations Manager with more than 25 years in customer service and 6+ years of leadership, driving satisfaction through data-informed strategies and technology-enabled solutions. I cultivate strong client relationships, streamline operations using CRM, AI and automation platforms, and resolve complex escalations with professionalism.

I have led regional teams and managed high-stakes cases while promoting upselling and cross-selling to improve retention and revenue. I combine a continuous-improvement mindset, collaborative leadership, and emotional intelligence to design and deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Firefighter

Current

Patriot General Engineering

Jun 2024 - Present (1 year 3 months)

Coordinated design and implementation of site-specific fire suppression protocols and safety audits, ensuring regulatory compliance and reducing fire-related incidents. Facilitated stakeholder communication to support rapid emergency response and maintain safety standards.

Risk Assessment Emergency Response Regulatory Compliance

Regional Manager

Best Buy Geek Squad

Feb 2018 - Jun 2024 (6 years 4 months)

Managed complex client inquiries and escalations regionally, ensuring swift resolution and preserving brand integrity. Implemented cross-selling and upselling strategies that contributed to revenue growth and improved customer retention.

Escalation Management Customer Retention Cross Selling Team Leadership Conflict Resolution