Lisa Sillato

At TAGeX Brands, I lead client services and operations while helping scale the organization from $1M to more than $15M. I reduced project turnaround time by 50% and increased repeat business by 60% through stronger workflows, client engagement, and service delivery.

Previously, I led customer service operations at Alleson Athletic for global brands including Under Armour, NBA/WNBA, New Balance, Warrior, Brine, and BSN. I supported domestic and international M&A initiatives, introduced the company’s first formal onboarding program, and developed managers through coaching and succession planning.

At SentrySafe, I directed global consumer affairs and operations for major retail partners, managed a $1.8M operating budget, and improved customer service productivity by 27% while call volume grew 20% without additional headcount. My training and process improvements reduced warranty claims by 38%, lowered product returns by 21%, and generated more than $750K in annual business value.

Across 25+ years in manufacturing, financial services, telecommunications, and service organizations, I’ve built teams, strengthened executive client relationships, and led operational transformation. I bring practical experience in customer experience, KPI development, process improvement, technology adoption, and scalable growth.