Kara Hollyday

Provided customer support via phone, email, and chat to resolve inquiries, troubleshoot issues, and ensure customer satisfaction. Supported customers with self-service tools such as online portals and knowledge bases.

Assisted authors with book creation from concept to design, organizing materials and supporting copyright and permissions. Advised creatively to help develop a range of book formats from children’s stories to memoirs and journals.

Handled cashier duties and supported retail operations including textiles and wares processing, along with door attendant responsibilities. Provided customer-facing support in a fast-paced store environment.

Supported USAA members with account inquiries and maintenance, completing large transactions and handling members’ balances daily. Managed member needs via phone in a service and support call center environment.

Coordinated workers’ compensation patient communications by answering and placing phone calls to schedule physical therapy and related treatments. Assisted with insurance adjuster claims and managed claimant care in a time-sensitive environment.

Answered phone calls and supported retail operations including checkout, stocking, and planogram creation with pricing updates. Completed janitorial duties while maintaining customer service and store presentation.

Supported store operations through checkout, stocking, pricing, and janitorial duties. Assisted with food preparation tasks as needed to support daily store workflow.

Performed checkout, stocking, and pricing duties while supporting food preparation and janitorial responsibilities. Provided day-to-day customer support to ensure smooth store operations.

Completed a Bachelor of Science degree in filmmaking (film production) at Full Sail University.

Earned a high school diploma from Parkview High School.