Open to opportunities

Kelly Childers

@kellychilders

Customer service and technical support professional with medical office and patient-care background, skilled in insurance verification and help-desk troubleshooting.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine help-desk troubleshooting, insurance verification, and clear communication to resolve issues quickly while supporting patients or members with care.

I’m a customer service and technical support professional who’s spent years helping people through phone support, medical-office coordination, and device troubleshooting. In my current role as a Customer Service Associate with Optum, I assist members with prescription orders and support them with insurance coverage and benefits.

Before that, I delivered call-center technical support for devices at Kelly Connect/Apple and supported patient flow as a Medical Office Specialist at Memorial Neurospine, including processing referrals, verifying insurance eligibility, and answering patient appointment questions. My background also includes hands-on patient care (vitals, intake/output, ambulation, and transport) in hospital and clinical settings, plus clinical trial administrative support at PPD where I scanned and saved project data into a Live Link electronic imaging system—always with HIPAA awareness, strong phone etiquette, and a detail-driven approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Optum

May 2022 - Present (4 years 1 month)

Assisted members with prescription order support and helped resolve insurance coverage and benefits questions. Provided customer-focused service to ensure accurate guidance for member needs.

Customer Service Prescription Order Support Insurance Coverage Benefits Support Member Support HIPAA Phone Support Data Entry

Technical Support Representative

Kelly Connect

Mar 2021 - Feb 2022 (11 months)

Provided call center technical support to help customers troubleshoot Apple device issues. Assisted users in resolving problems through guided troubleshooting and support communications.

Technical Support Troubleshooting Call Center Support Help Desk Support IOS Support MacOS Support Customer Communications

Medical Office Specialist

Memorial Neurospine

May 2018 - Mar 2021 (2 years 10 months)

Coordinated patient appointment scheduling and processed new patient referrals. Verified insurance eligibility and answered incoming calls with patient questions and appointment information.

Patient Scheduling Patient Intake Medical Office Support Appointment Scheduling Medical Records

Patient Care Associate

UF Health Jacksonville

Sep 2016 - Jul 2017 (10 months)

Measured and recorded patients' vital signs and tracked intake and output on a medical floor. Assisted with ambulation and supported nurses with patient care needs and transport across the hospital.

Vital Signs Monitoring Intake And Output Nursing Support Patient Care Patient Movement Support Patient Safety

Patient Care Technician

Mayo Clinic Hospital

Jul 2013 - Sep 2016 (3 years 2 months)

Provided hematology/oncology patient support by measuring and recording vital signs and intake/output. Assisted with ambulation, patient movement, nursing support needs, and transported patients to different areas of the hospital.

Oncology Vital Signs Monitoring Intake Output Recording Nursing Support

Nursing Assistant/Secretary

Rowan Regional Medical Center

Oct 2011 - Feb 2013 (1 year 4 months)

Measured and recorded vital signs and supported patient care across multiple hospital departments. Transported patients and observed patients on a one-to-one basis as needed.

Vital Signs Monitoring

Nursing Assistant

Magnolia Gardens Extended Care

Oct 2010 - Sep 2011 (11 months)

Assisted residents with feeding, bathing, dressing, and daily hygiene care. Provided hands-on support for skilled nursing needs, including diaper changes, mouth care, and denture care.

Feeding Support Bathing Assistance Mouth Care Denture Care Diaper Changes

Stocking Associate

Walmart

Mar 2010 - Oct 2010 (7 months)

Stocked general merchandise shelves and supported store inventory upkeep. Assisted customers in locating merchandise and provided basic customer service during daily operations.

Retail Merchandising Stocking shelves Customer Service General Merchandise Product Location Support Store Operations

Nursing Assistant

Autumn Care Myrtle Grove

Aug 2009 - Oct 2009 (2 months)

Supported residents with activities of daily living, including feeding and ambulation assistance. Provided hygiene care and followed standard precautions while assisting with vital-sign procedures.

Ambulation Assistance Mouth Care Denture Care Vital Signs

Safety Support Associate

PPD, Inc.

Mar 2007 - Aug 2007 (5 months)

Provided administrative support to the Medical Affairs pharmacovigilance division for clinical trials. Scanned and saved project data into LiveLink and assisted with triaging and distributing investigator site documents.

Clinical Trials Support Pharmacovigilance Support LiveLink Document Triage Data Scanning Administrative Support