Open to opportunities

Allayra Murphy

@allayramurphy

Message

Customer Service and Administrative Professional

United States

Message

What I'm looking for

Seeking a dynamic and growth-oriented role that leverages my customer service and administrative skills, with opportunities for professional development and advancement.

I am a dedicated and detail-oriented professional with experience in customer service, administration, and technical support. With a strong background in problem-solving and communication, I have consistently delivered high-quality results in fast-paced environments.

Throughout my career, I have honed my skills in data entry, technical support, and troubleshooting, ensuring customer satisfaction and resolving issues promptly. My experience in the service industry has taught me the importance of providing premier customer service, and I am confident in my ability to adapt to new systems and priorities.

I am a quick learner, having completed a one-year career development program with Year Up / Georgia State University, earning 30 college credits toward a Business Management degree. I am eager to leverage my skills and experience to contribute to a dynamic team and drive success.

Experience

Work history, roles, and key accomplishments

Current

Client Services

Current

RemX

Mar 2023 - Present (2 years 2 months)

Resolved client cases promptly, ensuring all received necessary assistance. Conducted outbound calls to clients to retrieve 1099 K forms. Managed email communications, providing information as needed. Assisted customers with technical issues and troubleshooting.

Microsoft Office Customer Service Communication Problem Solving Data Entry Technical Support Troubleshooting

Benefits Verification Specialist

Sykes Inc.

May 2022 - Nov 2022 (6 months)

Verified patient insurance coverage by contacting insurance companies. Ensured healthcare benefits compliance for required procedures. Entered patient data into appropriate systems.

Data Entry Customer Service Problem Solving Salesforce

TurboTax Remote Customer Service Agent

Sykes Inc.

Apr 2020 - May 2022 (2 years 1 month)

Demonstrated proficiency in data entry. Resolved issues through systematic analysis and sound judgment. Organized tasks and adjusted to priorities, mastering systems within time constraints.

Data Entry Customer Service Problem Solving Technical Support Troubleshooting

Cashier and Bakery Clerk

Publix Supermarkets

Jan 2017 - Mar 2019 (2 years 2 months)

Provided premier customer service, greeting customers and addressing inquiries. Weighed and scanned products; processed payments accurately. Assisted customers with product-related decisions.

Customer Service Communication Problem Solving Data Entry

Host/Waitress

Burger 21

Aug 2015 - May 2017 (1 year 9 months)

Managed table settings and performed bussing duties inside and on the patio. Completed opening duties, side work assignments, and maintained a clean dining area.

Customer Service Communication Problem Solving Data Entry