KPKapembwa Phiri
@kapembwaphiri
Experienced administrative professional focused on member services and operations.
ZambiaWhat I'm looking for
I am a results-driven administrative professional with over eight years of experience in member management, customer service, and operational support. At NHIMA I handled membership registration, biometric harvesting, complaint resolution, and helped increase portfolio membership through retention strategies.
Previously I supported operations as an Administrative Officer and Data Entry Clerk, managing employee records, logistics, databases, and client relationships. I have a proven track record of improving processes, resolving conflicts, and delivering timely member-focused service.
I am currently pursuing a Master’s in Human Resource Management to deepen my expertise in personnel management and organizational development, and I bring strong Microsoft Office skills and bilingual communication in English, Nyanja, and Bemba.
Experience
Work history, roles, and key accomplishments
Member Service Assistant
National Health Insurance Management Authority
Dec 2024 - Present (1 year)
Provide member-facing customer service, handle membership registration and verification, resolve conflicts, and manage beneficiary registration to maintain high satisfaction levels.
Card Production Assistant
National Health Insurance Management Authority
Sep 2022 - Dec 2024 (2 years 3 months)
Performed biometric harvesting and card distribution, maintained accurate member records, and handled complaints to ensure timely resolution and member satisfaction.
Member Registration Assistant
National Health Insurance Management Authority
Jul 2020 - Sep 2022 (2 years 2 months)
Managed member registration and employer beneficiary compliance, reduced member dropouts through engagement and complaint resolution, and increased portfolio membership by 15%.
Administrative Officer
Spruceland Technologies Group Limited
Jan 2019 - Jul 2020 (1 year 6 months)
Managed employee records, logistics, performance reviews, and coordinated meetings and databases to improve operational efficiency.
Sales Consultant
Prudential Life Assurance Zambia
Jan 2018 - Jan 2019 (1 year)
Sold individual and corporate life policies, delivered client presentations, developed client relationships, and increased sales by 20% through targeted corporate outreach.
Administrative & Data Entry Clerk
Rent to Own
Mar 2015 - Dec 2017 (2 years 9 months)
Performed data entry and database maintenance, supported management by identifying customer needs, and maintained relationships with clients and field workers.
Education
Degrees, certifications, and relevant coursework
CUCopperbelt University
Master of Human Resource Management, Human Resource Management
Pursuing a Master of Human Resource Management at Copperbelt University with expected completion in 2027.
CUCopperbelt University
Bachelor of Business Administration, Business Administration
2010 - 2013
Grade: Merit
Completed a Bachelor of Business Administration (Merit) at Copperbelt University, focusing on business administration principles and practices.
Availability
Location
ZambiaAuthorized to work in
Social media
Job categories
Interested in hiring Kapembwa?
You can contact Kapembwa and 90k+ other talented remote workers on Himalayas.
Message KapembwaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
