Open to opportunities

Litia Kabechani

@litiakabechani

Message

Highly driven individual with extensive experience in the I.T sector

Zambia

Message

What I'm looking for

Seeking an employment opportunity to utilise my skills and experience, develop new skills and ways of working, and provide excellent customer service.

I am a highly driven individual with extensive experience within the I.T sector, committed to delivering excellent customer service and maintaining good customer relations. With a strong administration and IT skills, I am able to work independently and as part of a team, prioritizing tasks and completing them within timescales.

Throughout my career, I have demonstrated my ability to work with people at all levels, providing support and resolving customer complaints. I am eager to accept further training to help me succeed in the workplace and offer my full commitment to an employer.

In addition to my professional experience, I have also developed strong skills in time management, financial management, and event planning through my parental responsibilities and volunteer work.

Experience

Work history, roles, and key accomplishments

Current

Parental Responsibilities

Current

Self Employed

Jan 2020 - Present (5 years 4 months)

Responsible for the upkeep and maintenance of a clean and safe home environment, providing balanced and nutritious meals for my family, making financial decisions, managing the household budget, and managing family bank accounts.

Financial Planning Time Management

Current

Volunteer

Current

Lusaka Baptist Church

Jan 2023 - Present (2 years 4 months)

Provided support to families in the communities with food and essentials, liaising with agencies, running a community family essentials clothing and essential bank, auditing, stock taking, and securing funding for the community support and event.

Community Auditing Event Planning

Customer Service Professional

Prudential Life Assurance

Jan 2017 - Jan 2020 (3 years)

Communicated with all departments, acknowledged and resolved customer complaints, answered customer calls, kept records of customer comments and complaints, and ensured customer satisfaction and repeat business.

Customer Service Product Knowledge

Promoter

The Network

Jan 2014 - Jan 2015 (1 year)

Worked on promotional campaigns, performed auditing duties, performed marketing duties, and dealt with customer enquiries.

Campaigns Auditing Marketing

Customer Service Professional

Sky TV

Jan 2015 - Jun 2016 (1 year 5 months)

Performed telephone duties, provided engineer and customer support, problem-solved via telephone, updated client accounts, and performed administrative functions.

Customer Service Customer Support Problem Solving Data Entry Administration