Open to opportunities

kanu chidinma

@kanuchidinma

Message

I resolve customer issues, improve service workflows, and build loyalty across tech and food-service platforms.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve issues, improve service workflows, communicate clearly, and contribute to customer satisfaction and brand loyalty.

I'm currently supporting Treqla NG customers across phone, email, and chat, resolving technical issues and account discrepancies while maintaining a 95%+ satisfaction rating.

At Local Eats Africa, I connected vendors, delivery partners, and customers, using the app back office to identify delivery bottlenecks and reduce complaints. I also managed refunds, service recovery, and vendor-payment invoices with customer retention in mind.

My administrative experience includes coordinating meetings, agendas, minutes, client communication, departmental follow-ups, progress reports, and operational documentation for Kingdom Diplomats.

With a B.Sc. in Nutrition and Dietetics from the University of Nigeria, Nsukka, I bring scientific analytical thinking, active listening, calm de-escalation, and organized record keeping to customer-focused teams.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Associate

Current

Treqla NG

Nov 2025 - Present (9 months)

Managed high volumes of inbound inquiries via phone, email, and chat, ensuring rapid response times. Resolved technical issues and account discrepancies for users, maintaining a 95%+ satisfaction rating.