In my current customer service role for an online food business, I respond to customer inquiries and resolve complaints about order delays, payment stalls, and pricing errors. I maintain a 90% customer satisfaction rate and resolve 98% of complaints without escalation.
I coordinate deliveries with dispatch riders and external drivers, follow up on abandoned orders, and prepare daily order and feedback reports. At University of Benin, I researched information for group and final-year projects and wrote reports.
