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Ohunene Daudu

@ohunenedaudu

Customer support professional at Food Concepts Plc who resolved customer complaints with Zendesk and improved gross profit and EBITDA.

What I'm looking for

I'm seeking a Remote Customer Service Representative role.

At Food Concepts Plc, I resolved customer complaints using Zendesk and improved gross profit and EBITDA. I also led, coached, and scheduled a team of 15+ staff.

At ADDY Finance & Investments, I supported 50+ customers daily through walk-in, phone, and email, and handled escalated complaints and order processing. I followed up within SLA and communicated with internal departments.

Earlier, I supported customers at the Federal Mortgage Bank of Nigeria by phone and email, and prepared official memos and staff ID cards. I’m seeking a Remote Customer Service Representative role.

Experience

Work history, roles, and key accomplishments

FP

Supervisor

Food Concepts Plc

Mar 2022 - Feb 2026 (3 years 11 months)

Led, coached and scheduled a team of 15+ staff; conducted onboarding and weekly management meetings. Resolved customer complaints using Zendesk, reducing response time and improving satisfaction.

Zendesk Team Leadership Onboarding Performance Management Profit And Loss Analysis Customer Service

AI

Front Desk Officer

ADDY Finance & Investments

Oct 2020 - Oct 2021 (1 year)

Provided high-quality support to 50+ customers daily via walk-in, phone, and email; followed up within SLA. Handled and resolved complex and escalated complaints promptly, achieving high customer satisfaction.

Customer Support Complaint Resolution Order Processing Communication Skills SLA Management

SN

Volunteer

Shift Nigeria (NGO)

Oct 2019 - Oct 2020 (1 year)

Educated and counseled community members, channeling issues to appropriate bodies for resolution.

Community Outreach Counseling Communication Skills

AL

Executive Assistant to CEO

Alutrix Consulting Ltd

Jun 2019 - Oct 2020 (1 year 4 months)

Liaised with top executives and managed client interfacing on behalf of CEO; managed emails and calls.

Executive Support Client Relations Email Management Communication Skills

FN

Help Desk Representative (NYSC)

Federal Mortgage Bank of Nigeria

Apr 2018 - Mar 2019 (11 months)

Attended to customers via phone and email, prepared official memos and staff ID cards.

Help Desk Customer Support Memo Preparation Communication Skills

FC

Front Desk Officer / Receptionist

F.A. Normo & Co

Aug 2017 - Nov 2017 (3 months)

Maintained client law reports/files and built strong client relationships.

Client Relations File Management Receptionist Duties

Education

Degrees, certifications, and relevant coursework

FM

Federal University of Agriculture, Makurdi

Bachelor of Agriculture, Agriculture

2012 - 2018

Pursued a Bachelor of Agriculture degree from 2012 to 2018.

FN

Federal Mortgage Bank of Nigeria

Workshop on Customer Care Etiquette, Customer Care

Completed a workshop on Customer Care Etiquette in December 2018.

Tech stack

Software and tools used professionally

Slack

Zendesk

Linux

Google Workspace

Zoom

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service

Skills

Customer Support Customer Service Complaint Resolution De escalation Live Chat Email Support Help Desk Support Client Relations Order Processing CRM Zendesk Google Workspace Microsoft Office Slack Zoom

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