At Food Concepts plc, I maintained a 96% customer satisfaction score while supporting customers with questions and complaints. I managed support tickets about orders, payments, deliveries, products, and services, and followed up on unresolved concerns.
At M&M Atelier, I assisted customers with clothing selection, styling, and sizing. I supported orders from inquiry through delivery, confirming details and coordinating with delivery teams when delays or other concerns arose.
I’ve supported customers through live chat, email, and phone, and used Freshdesk to manage support tickets. I hold a Customer Service Excellence Certification from Dakins Training Institute.
