At Royal Catering Services, I handled customer inquiries across WhatsApp and phone while processing and confirming more than 170 meal orders weekly. I maintained 99% order accuracy before kitchen production.
I resolved 90% of customer complaints and inquiries on first contact and maintained a 97% customer satisfaction rate. I also followed up after events, contributing to a 30% repeat customer rate.
In my Customer Support Portfolio Project, I created a support workflow with ticket categorization, response templates, escalation processes, and SLA management. I used Zendesk, Freshdesk, Intercom, and Google Workspace to simulate billing, account, refund, and technical troubleshooting cases.
