Open to opportunities

Marvellous Paul

@marvellouspaul

I resolve customer issues efficiently through SLA-driven support, ticket management, payment assistance, and accurate CRM documentation.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve client issues, manage SLA-driven workflows, strengthen customer satisfaction, and grow through hands-on work with support tools, payment inquiries, and escalation management.

At Teleperformance, I resolve customer complaints and manage end-to-end Zendesk ticket workflows while maintaining a 97%+ QA score and achieving 100% KPI performance across key operational metrics. I’ve improved first-contact resolution, reduced escalations, and earned leadership recognition for rapid onboarding and service excellence.

I’ve also maintained payment and bursary records for 300+ clients, streamlined reporting and administrative systems, and supported 500+ training participants and visitors through clear, professional communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance

Mar 2025 - Present (1 year 5 months)

Resolved customer complaints and issues professionally, maintaining over 97% QA score consistently. Met 100% KPI performance across key operational metrics, including QA, AHT, and CPH for multiple months, placing in the top 5% of agents.

Zendesk Ticket Management Root Cause Analysis Escalation Handling