Open to opportunities

Oreoluwa Yusuf

@oreoluwayusuf

Customer Support Specialist focused on empathetic communication, problem-solving, and delivering smooth customer experiences through practical support

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced remote team where I can handle chat and email inquiries, resolve complex issues, and improve processes. I want to maintain strong CSATs and KPIs through clear communication, documentation, and tools like Zendesk and HubSpot.

I’m an aspiring Remote Customer Support Specialist with experience in customer-facing roles, relationship management, and online community management. My background has strengthened my ability to communicate clearly, understand customer needs, handle enquiries, and resolve issues with empathy and professionalism.

I have built practical customer support experience through hands-on Freshdesk simulations, Zendesk Academy training, and customer support portfolio projects covering ticket management, troubleshooting, refunds, account access, technical issues, escalations, and knowledge base development.

I’m particularly interested in remote customer support and customer service opportunities where I can combine strong communication, structured problem-solving, attention to detail, and a customer-first approach to help customers have better experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Axa Mansard Insurance Company

Jan 2025 - Jan 2026 (1 year)

Managed 80+ client inquiries daily via email and live chat, providing accurate information on insurance products, policies, and claims while achieving a 90% customer satisfaction rate. Resolved complaints and policy-related concerns and helped reduce ticket resolution time by 20%, while assisting with policy renewals and updates in line with company procedures.

Customer Support Customer Service Email Support Customer Relationship Management Zendesk Problem Solving Conflict Resolution Active Listening Zoom Google Meet Microsoft Office Live Chat

Customer Service Representative

Spices Food Restaurant

Jan 2024 - Jan 2025 (1 year)

Managed high-volume customer inquiries, orders, and service requests while providing timely, professional support. Processed and tracked large food orders accurately, resolved complaints and order discrepancies, and coordinated with kitchen and delivery teams to ensure efficient, timely service delivery.