Open to opportunities

Kamrul Hridoy

@kamrulhridoy

Message

Customer-focused Customer Service Representative with proven sales skills.

Bangladesh

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated Customer Service Representative with over two years of experience in cold calling and customer engagement. My journey in the customer service sector has equipped me with the skills to handle inquiries and resolve issues effectively, ensuring exceptional service delivery in high-volume call environments.

Currently, I work at ESS Global Tech, where I manage a significant volume of inbound and outbound calls, specializing in campaigns related to Windows & Doors, HVAC, and MCA. My ability to build rapport with prospects has consistently supported successful sales outcomes, and I take pride in maintaining accurate CRM records to enhance team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Cold Calling Representative

Current

ESS Global Tech

Feb 2023 - Present (2 years 5 months)

Managed high-volume inbound and outbound calls and emails, specializing in cold calling for Windows & Doors, HVAC, and MCA campaigns. Built rapport with prospects to support successful sales outcomes and resolved complaints with a problem-solving approach.

Cold Calling Problem Solving CRM Software Call Center Software Time Management

Education

Degrees, certifications, and relevant coursework

Uttara Anwara Model College

Bachelor of Business Administration (BBA), Marketing

Graduated in April 2024 with a Bachelor of Business Administration (BBA) degree, specializing in Marketing. This program provided a strong foundation in business principles and marketing strategies.