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@kamrulhridoy
Customer-focused Customer Service Representative with proven sales skills.
BangladeshI am a dedicated Customer Service Representative with over two years of experience in cold calling and customer engagement. My journey in the customer service sector has equipped me with the skills to handle inquiries and resolve issues effectively, ensuring exceptional service delivery in high-volume call environments.
Currently, I work at ESS Global Tech, where I manage a significant volume of inbound and outbound calls, specializing in campaigns related to Windows & Doors, HVAC, and MCA. My ability to build rapport with prospects has consistently supported successful sales outcomes, and I take pride in maintaining accurate CRM records to enhance team performance.
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Work history, roles, and key accomplishments
ESS Global Tech
Feb 2023 - Present (2 years 9 months)
Managed high-volume inbound and outbound calls and emails, specializing in cold calling for Windows & Doors, HVAC, and MCA campaigns. Built rapport with prospects to support successful sales outcomes and resolved complaints with a problem-solving approach.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration (BBA), Marketing
Graduated in April 2024 with a Bachelor of Business Administration (BBA) degree, specializing in Marketing. This program provided a strong foundation in business principles and marketing strategies.
BangladeshYou can contact Kamrul and 90k+ other talented remote workers on Himalayas.
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