Nishat Lubna Liya
@nishatlubnaliya
Customer-focused call center and data entry professional with strong customer-relations skills.
BangladeshWhat I'm looking for
I am a customer-focused professional with hands-on experience in call center operations, data entry, and promotional roles across Dhaka. I have worked as a call center agent, promoter, and manager handling computer-based tasks and customer interactions.
My background includes positions at Mazeda Network Ltd., Infinity Marketing Ltd., and CHK Network where I built customer relationships, promoted products, and resolved customer problems by phone. I have practical experience managing routine computer work and data entry responsibilities.
I hold secondary and higher secondary education and completed employability and soft-skill certifications from Wadhwani Foundation and BIAM Model College, plus a global CSCA certification. I am bilingual in Bangla and English, with full professional proficiency in English.
I seek opportunities where I can apply my customer service, call handling, and data entry strengths to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Mazeda Network Ltd.
Jan 2023 - Apr 2025 (2 years 3 months)
Handled customer problems over calls and performed data entry to resolve issues and maintain accurate customer records.
Promoter
Infinity Marketing Ltd.
Jan 2020 - Dec 2020 (11 months)
Built customer relations and promoted products, improving client engagement and supporting sales activities during campaigns.
Promoter
CHK Network
Jan 2019 - Dec 2019 (11 months)
Handled computer-based tasks and promoted services/products, supporting operations and customer interactions at the local office.
Education
Degrees, certifications, and relevant coursework
BIAM Model College, Rangpur
HSC, Higher Secondary Certificate
2016 - 2018
Completed HSC studies at BIAM Model College, Rangpur between 09/2016 and 04/2018.
Cantonment Public School and College, Rangpur
SSC, General Secondary Certificate
2015 - 2016
Completed SSC studies at Cantonment Public School and College, Rangpur between 01/2015 and 05/2016.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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