Mubashshir Niloy
@mubashshirniloy
Customer Service Representative skilled in phone, chat, and email support, focused on fast issue resolution.
What I'm looking for
I’m a motivated, customer-focused CSR (Customer Service Representative) who handles customer inquiries efficiently across phone, chat, and email channels. I resolve most issues on first contact, maintain detailed CRM records, and keep a calm, professional attitude—especially with difficult customers. I’ve also improved response time by 20% through efficient multitasking and prioritization.
From my experience supporting customers with billing, technical issues, and general inquiries, I’ve learned how to communicate clearly, listen actively, and solve problems quickly in a fast-paced environment. I work well with a team of 5–10 members to meet daily performance targets, and I’m proud of the positive feedback I receive for my communication and customer handling. I’m now focused on delivering consistently high customer satisfaction while continuing to develop my professional skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Synergy Solutions
Jan 2022 - Jun 2025 (3 years 5 months)
Handled 50+ customer inquiries daily via phone, chat, and email, resolving 85–90% of issues on first contact to improve customer satisfaction. Reduced response time by 20% and maintained 100+ weekly interaction records in CRM while supporting billing, technical, and general inquiries.
Education
Degrees, certifications, and relevant coursework
American International University Bangladesh
Bachelor of Arts, English
2026 -
Activities and societies: Arts & Photography Society, General Knowledge Club, and Literary Club; quiz competitions, writing events, and cultural activities.
Pursuing a Bachelor of Arts in English while actively participating in university extracurricular activities, including arts and literary events, quizzes, and cultural programs.
Availability
Location
Authorized to work in
Job categories
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