Mubashshir Niloy

I’m a motivated, customer-focused CSR (Customer Service Representative) who handles customer inquiries efficiently across phone, chat, and email channels. I resolve most issues on first contact, maintain detailed CRM records, and keep a calm, professional attitude—especially with difficult customers. I’ve also improved response time by 20% through efficient multitasking and prioritization.

From my experience supporting customers with billing, technical issues, and general inquiries, I’ve learned how to communicate clearly, listen actively, and solve problems quickly in a fast-paced environment. I work well with a team of 5–10 members to meet daily performance targets, and I’m proud of the positive feedback I receive for my communication and customer handling. I’m now focused on delivering consistently high customer satisfaction while continuing to develop my professional skills.