Sumaia Rimi
@sumaiarimi
I resolve customer inquiries and complaints across phone, email, and chat.
BangladeshWhat I'm looking for
I've supported customers at Synergy Business Solution and Synergy Solutions, handling inbound and outbound calls, inquiries, complaints, and service-related issues.
I focus on clear communication, active listening, and practical problem-solving to maintain customer satisfaction while following company policies and quality assurance standards.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Synergy Business Solution
Jan 2024 - Jan 2025 (1 year)
Handled inbound and outbound customer calls professionally and efficiently. Assisted customers with inquiries, complaints, and service-related issues while maintaining high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Patuakhali Government College
Bachelor of Arts, English Literature
2020 - 2026
Pursuing Bachelor of Arts (Honours) in English Literature. Graduated with highest honors, recognizing academic excellence.
Begum Badrunnessa Government Girls' College
Higher Secondary Certificate, General Studies
2019 - 2020
Completed Higher Secondary Certificate.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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