Kajan Maha

Worked with Account Managers, Licensing Specialists, and manufacturer vendor representatives to maximize CDW performance on renewals and drive sales. Managed lead lists and renewal portals to optimize time, effort, and sales pipeline of quotes/orders. Proactively consulted with customers and collaborated with Account Managers to close renewal opportunities.

Provided sales and service to new and existing customers through inbound phone calls and processing inbound web orders. Proactively managed personal quote pipeline to ensure CDW gained every possible sales opportunity. Acted as the first point of contact for assistance with product information, order placement, and general inquiries.

Interacted with internal and external stakeholders, including dealerships and lending partners, to provide and process information in response to inquiries and requests. Effectively triaged, troubleshot, and diagnosed potential issues, providing appropriate resolutions or workarounds. Provided supplementary training to dealership personnel when required.

Managed customer loan/lease, order desk, accounting, purchasing, and planning functions. Analyzed requests for assistance and advised dealers on approval/denial of requests based on current policies and procedures. Interacted closely with customers, internal departments, and dealers to determine correct resolutions to inquiries.

Received and responded to customer contacts via telephone, written correspondence, and email from across Canada. Analyzed requests for assistance and advised dealers on approval/denial based on current policies and procedures. Interacted closely with customers, internal departments, and dealers to determine correct resolutions to inquiries.

Managed and supervised a team responsible for customer service, order desk, accounting, purchasing, and planning. Gathered and verified information from the team, requested and negotiated payments and missing returns. Reviewed information on Agency systems and conducted private sector database searches to locate taxpayers and contact information.

Completed a diploma in Accounting and Finance.

Obtained a High School Diploma.