Patrick Manzi
@patrickmanzi
I am a bilingual customer service lead and executive assistant delivering cross-cultural support and operational excellence.
ZimbabweWhat I'm looking for
I am a lead customer service professional and executive assistant with strong bilingual (French/English) communication skills, experience coordinating a ten-member customer service team, and a track record of resolving CRM issues and reducing customer dissatisfaction through decisive, customer-focused solutions. I have supported international executives by managing complex calendars, booking global travel, preparing multilingual reports, and facilitating cross-cultural communication.
I hold a Bachelor's in Computer Science Engineering and have practical experience with call-center platforms (Iris, Tysis, Chordian), credit card payment processing, event logistics, and frontline sales and retail management. I bring cheerful, calm leadership under pressure, a history of management roles, and a commitment to building long-term customer loyalty.
Experience
Work history, roles, and key accomplishments
SUExecutive Assistant, Bilingual Specialist
Sutherland
Oct 2020 - Jan 2024 (3 years 3 months)
Coordinated international executive schedules across multiple time zones and managed multilingual communications to ensure meeting alignment. Organized global travel logistics, prepared bilingual reports and presentations, and supported cross-cultural stakeholder engagement.
Bilingual Customer Service Representative
Found Ever Group
Jul 2019 - Feb 2020 (7 months)
Handled over 60 translation calls per day while processing account changes and resolving billing and fraud concerns. Documented customer interactions, applied cultural knowledge to resolve issues, and processed payments using Iris, Tysis and Chordian.
Education
Degrees, certifications, and relevant coursework
Shenyang Aerospace University
Bachelor of Computer Science Engineering, Computer Science and Engineering
2019 - 2023
Completed a Bachelor of Computer Science Engineering at Shenyang Aerospace University from 2019 to 2023.
Groupe Scolaire Officiel de Butare
High School Diploma, Secondary Education
2011 - 2016
Attended secondary education at Groupe Scolaire Officiel de Butare from 2011 to 2016.
King David High School
High School Diploma, Secondary Education
2011 - 2016
Activities and societies: Dean at King David Academy (2014–2016)
Attended King David High School for secondary education from 2011 to 2016.
Kigali Christian School
Primary School Certificate, Primary Education
2005 - 2010
Completed primary education at Kigali Christian School from 2005 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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