Iradukunda GAKWAYA

I’m a bilingual Customer Service Representative with 4 years of experience delivering exceptional support in both French and English. I focus on resolving customer issues promptly and effectively while maintaining high service standards.

In my customer service roles, I’ve owned performance across KPIs like First Call Resolution, Average Handle Time, and Customer Satisfaction. I directed calls to the right departments to streamline support operations and improve response time, and I documented interactions in CRM systems to keep records accurate.

I also contribute to revenue through customer relationship management and tailored solutions. As an Inside Sales Representative, I elevated sales revenue by fostering strong client relationships, delivering personalized product recommendations, and proactively addressing concerns.

My professional approach is customer-centric, communicative, and reliable under pressure. I’m ready to bring my strong communication skills, active listening, and problem-solving mindset to a team that values quality service and measurable results.