Jean Chris Shingiro
@jeanchrisshingiro
Bilingual customer service professional specializing in financial services and technical support.
CanadaWhat I'm looking for
I am a fluently bilingual (English/French) customer service professional with extensive experience in financial services, technical support, and quality assurance. I consistently deliver high customer satisfaction and first-call resolution through strong communication and troubleshooting.
At the City of Ottawa I resolved 30–50 inquiries daily, improved satisfaction scores by 25%, reduced escalations by 35%, and cut handling time by 20% through process improvements and CRM use. I transitioned call platforms and leveraged analytics to drive efficiency.
As a Bilingual Collection Officer at Scotiabank I managed 100+ accounts weekly, negotiated repayment plans that reduced delinquency by 20%, implemented voice biometrics, and recovered over $50,000 in overdue accounts monthly while maintaining high compliance accuracy.
In QA and sales roles I improved agent performance by 15% via coaching, reduced errors by 30%, and consistently exceeded sales goals. I am focused on coaching, process optimization, and delivering measurable results in customer-facing environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
City of Ottawa
Feb 2020 - Present (5 years 8 months)
Resolved 30–50 customer inquiries daily, increasing satisfaction scores by 25% and maintaining a 90%+ first-call resolution rate while reducing escalations by 35%.
SCManaged 100+ accounts weekly, negotiated repayment plans that reduced delinquency rates by 20% and recovered $50,000+ in overdue accounts monthly while maintaining 95%+ compliance accuracy.
Quality Analyst / Financial Sales Rep
MSI
Dec 2014 - Sep 2018 (3 years 9 months)
Performed weekly quality evaluations that improved agent performance by 15% and reduced errors by 30%, while consistently exceeding sales goals by 20% or more.
Education
Degrees, certifications, and relevant coursework
LCLa Cité Collégiale
College Diploma, Health Science / Personal Support Worker
2014 - 2015
Completed studies in Health Science and Personal Support Worker program at La Cité Collégiale from 2014 to 2015.
Availability
Location
CanadaAuthorized to work in
Job categories
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