NDIZEYE Queen Johanna

I am a bilingual customer service specialist with over six years of experience in retail and call center environments, skilled at delivering exceptional client experiences and surpassing sales targets. I consistently resolve customer issues on first contact and manage large account volumes with accuracy and care.

My background includes roles in benefits administration and retail sales where I increased department sales, boosted client referrals, and implemented virtual consultation workflows that reduced costs. I leverage CRM platforms, call center systems, and customer feedback tools to improve service delivery and client trust.

I thrive under pressure, mentor new team members, and focus on building long-term customer loyalty through strategic engagement, problem-solving, and bilingual communication in English and French.