Rajat Bharadwaj
@rajatbharadwaj
I am a Customer Success leader driving SaaS adoption and customer growth.
IndiaWhat I'm looking for
I am a customer success and product support professional with more than 7 years' experience in SaaS onboarding, implementations, and client management. I focus on aligning product capabilities with customer objectives to drive adoption and retention.
I have worked as an Associate Manager, Senior Executive, and Customer Success Advisor, leading teams to deliver onboarding, implementation, and ongoing account management. I coordinate with product and technical teams to resolve issues and translate customer requirements into actionable solutions.
I specialize in account management, integrations, automation workflows, email and SMS campaigns, and hands-on troubleshooting while using KPIs and customer health metrics to increase usage and revenue. I hold a Lean Six Sigma Green Belt and have earned multiple quality and performance awards.
I thrive on improving processes, mentoring teams, and communicating product value to customers to drive measurable business growth and long-term relationships.
Experience
Work history, roles, and key accomplishments
GOCustomer Success Advisor
GoHighLevel
Dec 2023 - Present (1 year 8 months)
Onboard and support clients by tailoring account setup, resolving integrations and A2P registration issues, and optimizing email/SMS campaigns and funnels to drive product adoption.
Associate Manager - Customer Success
Ceipal Solutions Pvt. Ltd.
May 2023 - Dec 2023 (7 months)
Managed a customer success team, set performance goals, drove product adoption and ensured timely client implementations while coordinating with product teams to resolve issues.
Senior Executive - Product Support
Ceipal Solutions Pvt. Ltd.
Nov 2021 - Apr 2023 (1 year 5 months)
Led product support and mentoring efforts, managed client implementations, tracked team KPIs, and coordinated with technical teams to resolve product issues and improve adoption.
Executive - Product Support
Ceipal Solutions Pvt. Ltd.
May 2019 - Feb 2021 (1 year 9 months)
Analyzed customer requirements, configured product solutions, managed implementations within timelines, and coordinated with technical teams to resolve complaints.
Senior Executive
Tech Align Solutions Pvt. Ltd.
Feb 2018 - May 2019 (1 year 3 months)
Performed quality assurance on inbound calls, coached trainees, and supported sales and service initiatives to improve customer satisfaction and agent performance.
Executive
Tech Align Solutions Pvt. Ltd.
Jan 2017 - Jan 2018 (1 year)
Handled customer inquiries and payment/product complaints, resolved issues, and promoted products to achieve sales targets and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Dr. B. R. Ambedkar University, Agra
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce at Dr. B. R. Ambedkar University, Agra, graduating in 2016.
St. Fidelis Sr. Sec. School
Senior Secondary Education, Senior Secondary Education
Completed senior secondary education at St. Fidelis Sr. Sec. School in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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