Rifa Shaikh

I am a dedicated Customer Success professional with over 4 years of experience in driving customer retention and enhancing client satisfaction. My journey has been marked by a proven track record in training and resolving client issues efficiently, all while fostering long-term relationships that deliver exceptional service.

Currently, as a Senior Client Success Analyst at Phreesia/Rayden Interactive, I have developed and maintained strong relationships with a portfolio of over 50 clients. My proactive outreach and consistent follow-ups have resulted in a 20% increase in client satisfaction scores. I leverage tools like Power BI to analyze customer trends, which has led to retention rates exceeding 90% each quarter. My commitment to excellence is reflected in my ability to facilitate Quarterly Business Reviews, achieving a 95% renewal rate among managed accounts.

Previously, I served as a Service Account Manager at Delhivery Pvt. Ltd, where I managed post-go-live support for over 1500 clients, ensuring SLA compliance and service accuracy. My focus on team productivity and training resulted in a 30% quarterly revenue growth. I am passionate about creating value for clients and continuously seek opportunities to enhance their experience.