Kaiden Kennedy

I am an empathetic care coordinator with over five years of experience in patient onboarding, workflow optimization, and CRM systems. My passion lies in expanding access to affirming, identity-conscious care through collaborative systems and patient-first communication. I believe that effective communication and relationship building are key to successful patient care.

Currently, I work at a private mental health practice, where I enroll 20-25 new patients monthly by matching their needs with appropriate in-network providers. I coordinate care across a multidisciplinary mental health team, ensuring smooth transitions and ongoing patient-provider alignment. My efforts have led to the successful transfer of over 100 clients during provider transitions, maintaining continuity of care and reducing cancellations and no-shows for 500-600 monthly appointments.

My previous experiences as a barista and store manager have honed my customer service skills and ability to manage operations efficiently. I am dedicated to improving patient experiences and outcomes through innovative solutions and teamwork.