Open to opportunities

Somorah Culton

@somorahculton

Operations-focused administrative professional specializing in behavioral health clinic coordination and EHR management.

United States

Message

What I'm looking for

I seek roles where I can optimize clinic operations, manage EHR-driven workflows, support cross-functional teams, and apply strong organizational systems in a collaborative, patient-centered environment.

I am an operations-focused administrative professional with hands-on experience coordinating patient engagement in behavioral health clinics and running an independent creative business. I excel at maintaining structured patient experiences, ensuring HIPAA-compliant documentation, and optimizing clinic workflows.

In clinical roles I manage patient intake, multi-provider scheduling, insurance verification, and electronic health records using eClinicalWorks, while supporting teams via Microsoft Teams and Outlook. I have a track record of reducing claim errors, maintaining appointment flow for 40–60+ patients daily, and de-escalating sensitive situations with calm, solution-focused communication.

As a freelance illustrator and creative business owner I handle full-cycle operations including client onboarding, invoicing, project tracking, marketing materials creation (Canva, Google Slides), and digital art production (Procreate, CapCut). I combine emotional intelligence with strong organizational systems to enhance both patient care and business operations.

Experience

Work history, roles, and key accomplishments

Current

Freelance Illustrator

Current

Self Employed

Jan 2021 - Present (5 years 1 month)

Manage end-to-end creative business operations including client onboarding, scheduling, contracts, invoicing, and delivery of digital artwork, improving project throughput and on-time delivery. Produce marketing materials and social content to support sales and event merchandise operations.

Canva Client Management Invoicing Project Tracking Social Media Content Capcut

Patient Engagement Coordinator

Serenity Mental Health Centers

Sep 2025 - Feb 2026 (5 months)

Served as front-desk lead in a high-volume behavioral health clinic supporting 40–60+ patients daily, improving intake accuracy and reducing billing errors through precise EHR use and insurance verification. Coordinated multi-provider schedules and maintained HIPAA-compliant documentation to streamline clinic workflows.

Patient Intake Insurance Verification HIPAA Microsoft Teams

Barista & Trainer

Starbucks

Jul 2023 - Jan 2026 (2 years 6 months)

Delivered high-volume customer service and trained new staff on POS, workflow standards, and customer engagement, maintaining transaction accuracy and operational efficiency during peak periods. Resolved customer concerns to preserve brand standards and retention.

Customer Service Cash Handling Conflict Resolution