Jakoiya Jordan
@jakoiyajordan
Customer-obsessed operations and service leader with strong accuracy, leadership, and fast-paced execution.
United StatesWhat I'm looking for
I’m a results-driven service and operations professional known for building trust, managing competing priorities, and performing at a high level in fast-paced environments. I coordinate high-volume responsibilities with accuracy, consistency, and exceptional service standards, while strengthening long-term relationships that drive loyalty.
In my current role, I lead day-to-day beverage and front-line operations during assigned shifts, supporting 80 to 180 customers per shift. I execute 80 to 140 smoothie and food orders per shift with recipe consistency and brand presentation, while sustaining 96–98% order accuracy and 96–98% cash and system accuracy across 50 to 90 POS transactions.
I’ve delivered high-volume guest service in café and retail settings—supporting 50 to 150 guests per shift and maintaining 97–99% ticket accuracy during peak periods. I also bring consultative sales strength, maintaining 1.3–1.6 UPT, contributing to 20 to 30% add-on attachment, and supporting 30 to 45% sales conversion through product education and needs-based recommendations.
Beyond front-line service, I’ve owned patient-facing front desk operations in a high-volume behavioral health practice, supporting 60 to 100 patient interactions per day, managing appointment flow for 40 to 70 visits, and handling multi-line phone triage with calm, courteous communication. I also processed Medicaid claims and co-payments with attention to detail and HIPAA compliance, and earlier in my career led logistical coordination while enforcing DP3/DTR and related regulatory touchpoints across IMIS and other operational systems.
Experience
Work history, roles, and key accomplishments
Barista
Tropical Smoothie Cafe
Nov 2025 - Present (7 months)
Led day-to-day front-line beverage and food operations, serving 80–180 customers per shift while executing 80–140 orders with consistent recipe and presentation standards. Maintained 96–98% order accuracy and processed 50–90 POS transactions per shift with 96–98% cash/system accuracy.
Barista
Tropical Smoothie
Nov 2025 - Present (7 months)
Led day-to-day beverage and front-line operations during assigned shifts, supporting 80–180 customers per shift. Drove 96–98% order accuracy, processed 50–90 POS transactions with 96–98% accuracy, and maintained operational readiness for food safety and cleanliness.
Team Member
Panera Bread
Jun 2025 - Nov 2025 (5 months)
Delivered guest-focused service in a high-volume café, supporting 50–150 guests per shift and processing 80–120 tickets while maintaining smooth rush throughput. Sustained 97–99% ticket accuracy and handled 70–110 POS transactions per shift with ~97–98% cash/system accuracy.
Provided consultative, customer-focused product recommendations, supporting 40–80 customers per shift and maintaining 1.3–1.6 UPT through needs-based add-ons. Drove performance with 20–30% add-on attachment and 30–45% sales conversion while processing 50–100 transactions per shift with ~98% POS and cash accuracy.
Medical Receptionist
Holistic Psychiatry and Medical Center, LLC
Apr 2024 - Sep 2024 (5 months)
Managed front-desk and phone operations for a high-volume behavioral health practice, supporting 60–100 patient interactions per day and scheduling 40–70 visits to maintain on-time check-in and reduce delays. Verified demographics and insurance eligibility, maintained high-accuracy records, and processed Medicaid claims and co-payments while upholding HIPAA compliance.
Team Member
Chick-fil-A
Jan 2023 - Mar 2024 (1 year 2 months)
Provided high-volume front-of-house support, handling 75–120 transactions per shift with ~98% POS and cash accuracy while serving 100–200 customers per shift. Supported peak-hour execution through task prioritization and lane coverage, maintaining cleanliness standards and 100% food safety compliance.
Move Coordinator
Interstate Moving & Relocation Logistics
Jun 2019 - Mar 2020 (9 months)
Coordinated end-to-end household goods shipments for 40–60 concurrent cases, owning workflow execution and service continuity across teams and vendors. Managed 60–90 inbound/outbound calls per day, enforced 95%+ mandated customer touchpoint compliance, and resolved 90% of escalations independently while maintaining regulatory compliance across operational systems.
Team Member
Chick-fil-A
Dec 2015 - Dec 2016 (1 year)
Delivered consistent high-quality guest service in a high-volume restaurant, supporting 100–200 customers per shift across front counter and drive-thru while maintaining ~98% cash and POS accuracy on 75–120 transactions per shift. Maintained lane coverage during lunch/dinner rush and upheld 100% food safety and sanitation compliance.
Education
Degrees, certifications, and relevant coursework
Northern Virginia Community College
Associate of Science, Business Administration
Earned an Associate of Science in Business Administration from Northern Virginia Community College in May 2018.
Northern Virginia Community College
Associate of Science (A.S.), Business Administration
Earned an A.S. in Business Administration at Northern Virginia Community College, with completion noted as 05/2018.
General Osbourn Park High School
High School Diploma
Completed high school at General Osbourn Park High School, graduating in July 2013.
General Osbourn Park High School
High School, High School
Completed high school at General Osbourn Park High School, with the date noted as 07/2013.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Jakoiya?
You can contact Jakoiya and 90k+ other talented remote workers on Himalayas.
Message JakoiyaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
