Courtney Tyler

Managed patient coordination for a healthcare program, including tracking deliveries, patient outreach for setup and verification, and providing troubleshooting support. Ensured continuity of care by tracking participation, performing reminder calls, and coordinating with providers for enrollments and disenrollments.

Assisted candidates with application support and removed barriers in the hiring funnel, improving the overall candidate experience. Investigated and processed actions to resolve issues preventing candidates from progressing, proactively identifying and resolving root causes for process flaws.

Coordinated and collaborated with merchants and providers to facilitate the onboarding process and ensure successful activation and POS integration. Followed detailed workflows and protocols for POS integration, accurately logging data and troubleshooting various issues.

Prepared and served a variety of alcoholic and non-alcoholic beverages, providing exceptional customer service and engaging guests. Managed high-volume sales, ensured safety standards, and handled money and various computer systems efficiently.

Provided individual and family counseling in an outpatient setting, developing curriculum and facilitating group counseling. Conducted initial intake assessments, ongoing needs assessments, and collaborated with youth and families to develop treatment goals.

Conducted behavioral health and ASAM assessments, as well as risk assessments. Provided individual counseling, coordinated care, and offered appropriate referrals to community resources and alternative services.

Provided outpatient individual, group, and family therapy utilizing best practices, and facilitated Child & Family Teams. Conducted intakes, completed discharges, and managed all required clinical documentation and reports.

Provided resources, counseling, and support to customers during traumatic and critical incidents. Advocated for customers through collaboration and promotion of access to community resources.

Grade: 3.8

Specialized in Children, Youth & Families, gaining expertise in social work practices tailored for these demographics. Achieved a GPA of 3.8, demonstrating strong academic performance in the program.

Majored in Psychology and minored in Spanish, developing a comprehensive understanding of human behavior and language. Completed the program at Hanover College.