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Courtney Liso

@courtneyliso

Front Desk Coordinator and Social Media Manager at The Back Care Center, supporting patient onboarding and creating educational content.

United States

Message

At The Back Care Center, I manage patient scheduling, check-in and intake using EHR systems, and follow up with patients to help reduce cancellations and re-engage them. I also create social media content and weekly educational emails to support patient engagement and practice visibility.

Previously, I directed Starbucks and Front End Work Centers as a Team Leader at Target, and managed coffee bar operations at Whole Foods Market. My experience also includes customer service, scheduling, inventory, payment processing, and social media management.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Coordinator/Social Media Manager

Current

The Back Care Center

Jan 2024 - Present (2 years 9 months)

Managed patient scheduling, check-in/out, and intake using EHR systems. Created and managed social media content to enhance patient engagement and practice visibility.

EHR Systems Patient Scheduling Customer Service Social Media Management Communication Skills Payment Processing Customer Retention

Team Leader

Target

Jul 2021 - Jan 2024 (2 years 6 months)

Directed Starbucks and Front End Work Centers, enhancing operational efficiency and guest satisfaction. Managed team scheduling, inventory, and vendor relationships.

Team Leadership Scheduling Inventory Management Customer Service Cash Handling Sales Metrics Vendor Management

Bakery/Coffee Supervisor

Whole Foods Market

May 2020 - Jul 2021 (1 year 2 months)

Managed coffee bar team and daily operations, creating work lists to ensure efficient workflow. Trained and hired new team members, improving team capability and service quality.

Team Management Training Inventory Management Production Planning Customer Service

Specialty Team Member

Whole Foods Market

Nov 2016 - May 2020 (3 years 6 months)

Delivered exceptional customer service as barista and cheese monger, assisting customers with orders and customized platters. Recognized by corporate officials for product knowledge and outstanding customer service.

Customer Service Product Knowledge Barista Cheesemonger

Cashier

Front End Management

Aug 2013 - Nov 2016 (3 years 3 months)

Trained new employees and delegated breaks to support team efficiency and onboarding. Managed deposits and signage for new deliveries, ensuring accuracy and accountability.

Cash Handling Training Customer Transactions Organization