Open to opportunities

Justyna Olejniczak

@justynaolejniczak

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Results-oriented operations customer expert with extensive experience in customer operations.

Greece

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth in customer operations.

I am a results-oriented professional with extensive experience in customer operations, financial services, and content moderation. My career has been defined by my ability to manage complex operations, improve client satisfaction, and ensure compliance with legal guidelines. I am certified in project management and quality methodologies, and I excel at coaching teams to exceed operational standards.

Currently, I work as an Operations Customer Expert at Teleperformance, where I evaluate content for AI moderation projects, ensuring accuracy and compliance with specific guidelines. My previous roles in banking and administration have equipped me with strong communication skills and a detail-oriented approach, allowing me to handle customer inquiries effectively and improve retention rates.

With a solid foundation in financial consultancy and customer service, I am passionate about leveraging my skills to drive operational excellence and enhance customer experiences in any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance

May 2022 - Present (3 years)

Evaluated and approved content with high accuracy, ensuring legal compliance and safety according to specific guidelines and policies. Ensured categories were free of scams and illegal content, demonstrating strong command of language and attention to detail.

Content Moderation Legal Compliance Quality Control Communication Skills Mentorship Remote Work

Mortgage Advisor

Velobank S.A.

Mar 2017 - Apr 2022 (5 years 1 month)

Provided customer support in the mortgage department, handling banking transactions using Pivotal/Oracle software and managing complaints. Successfully sold non-life insurance products and contributed to employer branding initiatives.

Customer Support Oracle Complaint Handling Employer Branding

Junior Client Advisor

Velobank S.A.

Mar 2017 - Apr 2022 (5 years 1 month)

Assisted over 100 clients monthly in the mortgage department via phone, significantly increasing customer satisfaction and retention rates. Applied strong customer service skills to resolve inquiries and provide comprehensive support.

Customer Support Mortgage Customer Satisfaction Retention Communication Skills

Office Administrator

InfomatiX B.V.

Jun 2014 - Jun 2016 (2 years)

Managed the proper functioning of the office and performed tasks assigned by the direct supervisor, including preparing and modifying documentation in Polish and English using Microsoft Office tools. Handled employee wage transfers, supplier payments, and expense reporting to the head office.

Documentation Management Microsoft Office Expense Reporting Accounting Cooperation

Senior Administration Clerk

Technical University in Lodz

Nov 2010 - Oct 2013 (2 years 11 months)

Managed the project office, including monitoring, controlling, and quarterly reporting on project implementation effects. Prepared formal documentation necessary for project requirements, such as time sheets and personnel records, and collaborated with the project team.

Project Management Monitoring Reporting Personnel Records Team Collaboration Implementation

Junior Accountant

Infosys BPO

Jan 2008 - Jan 2010 (2 years)

Verified and posted financial documents within the Accounts Payable department and prepared accounting reports using SAP/Excel programs. Maintained daily email contact with clients and teams from Germany, Switzerland, Turkey, and India.

Accounts Payable SAP Excel Financial Reporting Client Communication

Education

Degrees, certifications, and relevant coursework

University of Cambridge

First Certificate in English (FCE), English Language

Grade: B2

Achieved the First Certificate in English (FCE) from the University of Cambridge. This certification demonstrates a strong proficiency in the English language at a B2 level.

Higher International School

Bachelor of Arts, International Relations/Finance Studies

Completed a Bachelor of Arts degree with a dual focus on International Relations and Finance Studies. Developed a comprehensive understanding of global political dynamics and financial markets.