Open to opportunities

Joanna Piotrrowska

@joannapiotrrowska

Message

Multilingual Customer Service Specialist aspiring to be a Compliance Officer.

Poland

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service experience while transitioning into compliance, with opportunities for growth and a strong ethical culture.

I am a multilingual and detail-oriented Customer Service Agent with extensive experience in the regulated iGaming sector. My proven ability to handle sensitive account matters, resolve complaints, and communicate effectively with players has been instrumental in delivering high-quality support to both German and international customers in a licensed online casino.

Currently, I am pursuing a Master's degree in Law, with a focused ambition to transition into a Compliance Officer role. I am passionate about labor law, digital regulations, and upholding high ethical standards within fast-paced online environments. My experience includes collaborating cross-functionally with Finance, CRM, and Legal teams to resolve disputes and ensure compliance with promotional terms, demonstrating my high compliance awareness and risk sensitivity.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Soft2Bet

Sep 2024 - Present (9 months)

Delivered top-tier support via email and chat on account, promotional, and financial issues. Cooperated with CRM on bonus-related disputes, ensuring compliance with promotional terms.

Customer Support CRM Compliance

On-Site Manager

Randstad GmbH & Co. KG

Jul 2019 - Jul 2024 (5 years)

Recruited, onboarded, and supervised multi-project personnel, ensuring SLA compliance and exceeding client satisfaction targets. Led cross-functional communication between HR, payroll, and operations.

Recruitment Onboarding SLA Management HR Operations

Project Manager

Manpower GmbH & Co. KG

Sep 2019 - Jun 2020 (9 months)

Managed project execution and team deliverables, acting as a liaison between departments (IT, Marketing, Sales) and stakeholders. Organized client meetings, reported on milestones, and resolved escalations.

Project Management Stakeholder Management Cross Functional Communication Client Relations Team Leadership

HR Project Development Manager

Work Service GmbH & Co. KG

Jul 2018 - Sep 2019 (1 year 2 months)

Designed and implemented HR services for project scalability, conducting market analysis and negotiating client contracts. Aligned HR goals with business expansion strategies.

HR Services Market Analysis Contract Negotiation Business Expansion HR strategy

Recruitment Agent

Baltic Personal GmbH

Jan 2018 - Jun 2018 (5 months)

Facilitated talent acquisition and end-to-end client servicing. Negotiated contracts and provided labor market insights.

Talent Acquisition Client Servicing Contract Negotiation Recruitment

Office Manager – Employment Agency

Personel dla Europy Sp. z o.o.

May 2016 - Dec 2017 (1 year 7 months)

Oversaw daily administrative operations and HR support, maintaining compliance documentation and payroll coordination. Supervised staff and represented the agency in client relations.

Administration Compliance Staff Supervision Client Relations

Education

Degrees, certifications, and relevant coursework

Higher School of Law and Administration

Master of Law (LL.M.), Law

Currently pursuing a Master's degree in Law, with a focused ambition to transition into a Compliance Officer role. Pursuing qualification as a licensed lawyer.