Open to opportunities

Vasileios Panos

@vasileiospanos

Banking & financial operations specialist blending digital banking expertise, cybersecurity compliance, and operational efficiency.

Greece

Message

What I'm looking for

I’m available immediately for senior banking or financial operations roles in Greece or internationally, including remote or hybrid arrangements. I want teams where I can own operational efficiency, digital banking support, and cybersecurity-compliance-driven incident response.

I’m a banking and financial operations professional with 3+ years of hands-on experience at the National Bank of Greece, supported by an MBA (Finance) with Distinction and strong academic performance.

At the National Bank of Greece, I manage high-volume, virtual client support across multi-monitor, high-throughput operations—handling digital banking queries, account management, card operations, and online banking support.

I also serve as first line of response for cybersecurity incidents, resolving online fraud, unauthorised access, and financial crime in line with regulatory standards, while maintaining strict compliance with GDPR and internal risk frameworks.

Beyond banking, I support early-stage businesses as a startup consultant, training teams on Microsoft 365, improving operational workflows, and contributing to project planning and delivery across multiple concurrent clients.

Experience

Work history, roles, and key accomplishments

Current

Digital Banking Specialist

Current

National Bank of Greece

Feb 2023 - Present (3 years 2 months)

Managed high-volume virtual digital banking operations across three simultaneous monitors, supporting client queries, account management, and card/online banking support. Served as first-line response for cybersecurity incidents (e.g., online fraud and unauthorised access), and implemented automated backup/disaster-recovery to reduce downtime while ensuring GDPR and internal security compliance.

Banking Operations client support Online Banking Support Cybersecurity Incident Response Fraud Investigation GDPR Compliance Disaster Recovery Risk & Compliance Data Protection

Business Operations Consultant

AriaPR Consulting

Jan 2021 - Jan 2023 (2 years)

Provided operational and strategic support to early-stage companies, including business setup, process design, and back-office administration. Coordinated corporate events and trained teams on Microsoft 365 to improve internal productivity and digital literacy across multiple concurrent client engagements.

Business Operations Process Design Project Coordination Microsoft 365 Administration Stakeholder Management Back Office Operations Tableau Corporate Events

Cybersecurity Operations Analyst

In2Solution Security Systems

Jan 2017 - Jan 2018 (1 year)

Oversaw digital surveillance infrastructure and daily security operations for sensitive client sites. Enforced security protocols and ensured confidentiality compliance for client environments.

Cybersecurity Operations Security Operations Security Protocols Confidentiality

Education

Degrees, certifications, and relevant coursework

Cambridge College

Master of Business Administration (MBA), Finance

2021 - 2023

Grade: Distinction (GPA 3.6)

Earned an MBA with a Finance specialization (GPA 3.6) and graduated with Distinction. Received a full academic scholarship and focused on business strategy and management.

University of Greenwich

Bachelor of Arts, Shipping & Business

2014 - 2017

Completed a Bachelor of Arts in Shipping & Business, building knowledge in maritime commerce, logistics, and business operations. Gained international academic experience relevant to shipping and business management.